Ovago Travel Privacy policy

PERSONAL DATA COLLECTING

One of the most important things for us is to protect your personal data. In this order we collect information rightful, acting with integrity, confidentiality and with great certainty.

PURPOSE OF THIS PRIVACY POLICY

What is the purpose of the privacy policy we set out below? In fact, the goal is a well-defined one that will accurately describe how our company collects and handles customer's personal data and at the same time we also talk about any other data customers provide through different platforms when they buy a product or service or subscribe to our newsline.

The purpose of this statement is to inform you about the procedures we have approached to protect your personal data successfully.
This policy refers to our website, text messages, emails and social account.
By using one of our platforms, you hereby agree to our Terms and Conditions.
We do not intend to knowingly collect information from children.

CASES OF TRANSMITTING INFORMATION TO THIRD PARTIES

In case of need to transmit your data to third parties, we will take into account the following:

  • only with your consent;
  • if this operation is strictly necessary to provide our services;
  • in case it is necessary to send to a lawyer the information, to start the procedure for resolving the litigation;
  • in case it is necessary to protect the integrity and transparency of our company;

Also, there is a possibility to share information about your personal data with our business partners. Some of these business partners may use your personal information for fraud detection found, for an email address, to detect, prevent, or otherwise address fraud, security or technical issues. We may also share your information by asking our partner to create an application, questionnaire e.t.c, for the purpose to know the degree of your satisfaction with our services. Some of these business partners may use your personal information for online behavioral advertising purposes, or to offer you services or products that we believe you may be interested in. We may also share your information as otherwise described to you at the time of collection. We may also share anonymous aggregated usage information with partners.

WHY WE USE COOKIES

A cookie (also called an Internet/Web cookie) is a type of message that is given to a web browser by a web server. The main goal of a cookie is to determine users and possibly prepare customized Web pages, as well as to save site login information for you.
If our client is on his first visit to our site, we will send him cookies. You ask, “What for?”. The answer is very simple. We collect information about our clients’ preferences around the browser or search methods that they usually use.

We may collect, use and transfer the following types of personal data:

  1. Identity Data, which includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, photographs, national insurance number, job title, vehicle registration number(s), age and gender;
  2. Contact Data, which includes billing address, delivery address, personal email, and phone numbers;
  3. Financial Data, which includes bank account and payment card details;
  4. Transaction Data, which includes details about payments and donations from you and details of products and services you have purchased from us and activities you have participated in;
  5. Technical Data, which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, full 'Uniform Resource Locators'; clickstream to, through and from the Site (including date and time) and other technology on the devices you use to access the Site;
  6. Profile Data, which includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses, products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, mouse-overs and methods used to browse away from the page);
  7. Usage Data, which includes information about how you use the Site, products, and services;
  8. Marketing and Communications Data, which includes your preferences in receiving marketing from us and Our third parties and your communication preferences; and
  9. Information that can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings, and your location;
  10. Customer support information – when you contact our customer support services we will collect any inquires, complaint or other information that you may submit to our support team or,
  11. Any other information you provide us.

By sending cookies to your browser, it allows us to adjust regularly the quality and convenience of our site according to the preferences of each client.

Even if the browsers are typically set to accept cookies, most of our clients have set in their browsers to not accept cookies and this might make our site work worse.

However, when you visit our site, you will allow us to identify the type of browser you are using, the IP address, the language you are using, the date and time you have accessed it. It allows us to give you the convenience of personalizing the information you need from our company.

In fact, we do not collect any category of special information.

Only after you guarantee that all the information about your personal data is truthful and that it is in your responsibility to provide us, we assume the responsibility to collect, process and maintain it safely.

TRANSITIONAL ARRANGEMENTS

Please keep in mind that the privacy policy of our company can support changes over time.

It also needs to be mentioned that our company is not entitled and will never restrict your rights about protection of personal data.

As a method of precaution, all the changes that will take place on our site will be announced in advance.

IF YOU FAIL TO PROVIDE PERSONAL DATA

In case we have to collect your personal data according to law or under the terms and conditions of a contract with you (customer), and you don’t provide the requested data, we can’t finish the contract that we have or are trying to enter into with you. Therefore, we might need to cancel a service. However, in these types of situations, we will keep you informed.

METHODS USED FOR COLLECTING YOUR PERSONAL INFORMATION

At this time, the methods we use to collect your personal data are:

The personal information you give to us: We collect your personal information directly from you.

For example, you provide us with your personal information when you register or book travel, contact our customer support.

At the same time, we have the passive ability to collect some personal information. How does this happen? When you visit our website, you provide the opportunity to collect certain information about you. In addition, when you are using our website, cookies and other similar technologies can help us automatically collect technical data about your equipment, navigation actions and patterns.

Voice Calls – one of the main methods of collecting information about you.

You can opt-out of this communication at any time by contacting us via phone or email.

In order to help you find the nearest hotel, train station, airport, or send some important messages to you, our system can use the attributes and settings of your device that allow us to determine physical location.

HOW WE STORE AND PROTECT YOUR DATA

Our servers and data centers are located in many countries and by giving us your personal information, you agree that it can be shared with other countries that may have different and/or less strict confidentiality rules. As a result, your personal information may be subject to requests for access from Governments, Courts or Law Enforcement Agencies from these countries in accordance with the laws of these countries. According to the legislation in force in such countries, we will provide the necessary security measures to ensure the protection of your personal information.

We have adopted the appropriate security measures to avoid accidental loss, use or access to your personal data in an unauthorized manner, alteration or disclosure. In addition, we restrict access to your personal data only to those employees, agents, contractors and other third parties who need to know the business. They will process your personal data only in accordance with our instructions and are subject to confidentiality.

RETENTION PERIOD

To establish the necessary retention period for personal data, we examine the amount, nature and vulnerability of the personal data, the motives for which we process your personal information, even if we can fulfill those motives through other methods and the appropriate legal, government tax, accounting or other requirements.

CONTROLLING TRACKING TOOLS AND QUITTING ONLINE ADVERTISING

In general, the browser can offer the ability to control cookies. Control modes are different from browser to browser. If you use multiple browsers to access our services, you need to set the cookie disabling options for each browser, computer, or device you use. If your browser blocks cookies, your preferences may be deactivation are not effective. If you block or delete cookies or opt out of online behavioral advertising, not all the trackings we've described in this policy will stop. Some features that our site operates may not be accessible because you are blocking the cookies on the device or browser that you use.

In order to provide better services we can use Google Analytics to collect demographic and interest data about you.

PERSONAL INFORMATION ACCORDING TO EUROPEAN LEGISLATION

In case you are using our services in the territory of Europe, we have set out below a description of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate and what is your as data subjects rights under EEA legislation.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

  1. To register you as a new customer
    Type of data
    1. Identity
    2. Contact
    Lawful basis for processing including the basis of legitimate interest.
    1. Performance of a contract with you
  2. To process and deliver your order including:
    1. Manage payments, fees, and charges
    2. Collect and recover money owed to us
    Type of data
    1. Identity
    2. Contact
    3. Financial
    4. Transaction
    5. Marketing and Communications
    Lawful basis for processing including the basis of legitimate interest
    1. Performance of a contract with you.
    2. Necessary for our legitimate interests (to recover debts due to us)
  3. To manage our relationship with you which will include:
    1. Notifying you about changes to our terms or privacy policy.
    2. Asking you to leave a review or take a survey.
    Type of data
    1. Identity
    2. Contact
    3. Profile
    4. Marketing and Communications
    Lawful basis for processing including the basis of legitimate interest
    1. Performance of a contract with you.
    2. Necessary to comply with a legal obligation.
    3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
  4. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
    Type of data
    1. Identity
    2. Contact
    3. Technical
    Lawful basis for processing including the basis of legitimate interest
    1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise).
    2. Necessary to comply with a legal obligation.
  5. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
    Type of data
    1. Identity
    2. Contact
    3. Profile
    4. Usage
    5. Marketing and Communications
    6. Technical
    Lawful basis for processing including the basis of legitimate interest
    Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
  6. To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
    Type of data
    1. Technical
    2. Usage
    Lawful basis for processing including the basis of legitimate interest
    Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
  7. To make suggestions and recommendations to you about goods or services that may be of interest to you.
    Type of data
    1. Identity
    2. Contact
    3. Technical
    4. Usage
    5. Profile
    6. Marketing and Communications
    Lawful basis for processing including the basis of legitimate interest
    Necessary for our legitimate interests (to develop our products/services and grow our business).

CUSTOMERS RIGHTS ACCORDING TO EUROPEAN LEGISLATION

  1. You can ask for access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  2. Deletion of your personal data. This gives you the right to solicit us to delete or remove personal data from our system. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below). Note, in some cases when the legislation prohibits us to comply with your request, we will not delete or erase the data, anyway you will be notified of that.
  3. You can ask for the correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  4. The right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
  5. Restriction of processing of your personal data. In the following cases:
    1. Establish the data's accuracy.
    2. Suspicions of illegal use of data.
    3. Hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    4. Objections to our use of your data, at the same time we will verify whether we have superior legitimate motives of data usage.
    5. Transfer of your personal data to you or to a third party.

Withdraw consent at any time where we are relying on consent to process your personal data.

In order to use any of the above-mentioned rights, you should contact us, and provide information to identify yourself, so we can be sure you are the entitled person to make the mentioned requests.