Your Questions, Answered: 30 Things Travelers Ask About Ovago

1. Use our flexible search tool—just like the one on the right side of this page. Enter your departure and destination cities, travel dates, number of passengers, trip type (round-trip, one-way, or multi-city), and preferred fare class (economy to first).
2. Compare flights quickly and easily. After you hit “Search,” you’ll see a list of flights with key details like price, duration, and stops. Use the filters on the left—departure time, baggage, airline, price range—to narrow your options. Tags like BEST DEAL, CHEAPEST, and FASTEST highlight top picks. Need help? Call us or request a callback to unlock unpublished deals.
3. Select your preferred flight. Click on the itinerary that best fits your needs. You’ll see full fare details, baggage info, and cancellation policies before proceeding.
4. Review and add services. Double-check passenger info and add extras like flexible ticket options, adding extra baggage, or seat selection if desired.
5. Secure your booking. After selecting your flight and entering passenger details, you’ll get an email confirming your reservation is being processed. We then securely verify your payment. Once approved and your credit card is successfully charged, your e-ticket, ticket number, and full itinerary will be sent to your inbox—usually within minutes.

Need help? You’re never alone! If you have questions at any point, Ovago’s travel advisors are available 24/7. Reach out anytime via live chat, phone, or email for expert guidance, booking help, or post-booking support.

• Valid passport. Most countries require it to be valid for at least 6 months beyond your return date.
• Visa(s). Depending on your nationality and destination, you may need a visa for entry, transit, or both. Check the current visa requirements in our comprehensive guide.
• Proof of accommodation. Some countries like Japan, Thailand, and France may request hotel reservations or the address of where you’ll be staying.
• Travel insurance. Required by some countries (e.g., the Schengen Area, Cuba, and the Galápagos), but more often it’s just strongly recommended.

Please note: Visa rules vary by country and passport—and they can change frequently. While we’re happy to offer general guidance, always confirm entry requirements based on your nationality and travel route. For the most accurate and up-to-date information, check the official website of the destination’s embassy or consulate. Then double-check at travel.state.gov by searching the country name. You’ll find entry rules, health and safety tips, and embassy contact details.

…30 minutes, but it can take longer during peak travel periods or if the airline’s system is experiencing delays. We also prioritize bookings with the nearest departure dates to ensure timely confirmation. We aim to finalize all bookings within 2 hours. If there’s a delay, one of our agents will reach out to you directly. Need an update sooner? Feel free to contact us anytime via live chat or phone!

Read also: Why Ovago’s 24/7 Customer Service is Unmatched

…adds an extra layer of protection for online card payments—especially when traditional methods like chip or PIN aren’t possible. If you receive an email from us saying your payment didn’t go through and suggesting an alternative method or contacting support, it means your bank didn’t approve the 3D Secure verification.

This can happen for a variety of reasons, including outdated bank info, card settings, or authentication timeouts. In that case, try another card or reach out to our support team—we’re here 24/7 to help.

Read also: How to Check If an Online Travel Agency is legit, reliable, and safe

…hold, cancel, or adjust fares based on demand—only airlines control ticket availability and pricing. What may seem like price manipulation is actually the result of real-time fare changes within airline systems, not a hidden bidding process.

…your Ovago account on our website. Once you receive your confirmation email, just click the “View Booking” button—it will take you straight to your reservation details.

From your account, you can:

• View your booking status
• Request changes or refunds
• Void a ticket on the same day it was issued
• Review flight rules and fare conditions 

Everything you need is in one place, just a click away.

Read also: When Do Airlines Have Sales? The Truth Behind Airline Discounts

…Ovago account or by contacting our support team. An agent will walk you through the process step by step. Depending on your fare type and the airline’s policy, you may be able to:

• Change travel dates
• Update your origin or destination
• Cancel for airline credit (an airline-issued one you can use toward another flight)

We’ll review your ticket’s fare rules and let you know what’s possible—along with any costs—before making any changes.

Please note: Request all changes at least 24 hours before your scheduled departure. After that, modifications may be limited or unavailable. Change policies and fees are set by the airline, not Ovago, and vary based on your fare and ticket type. If your ticket allows changes, costs may include a fare difference (if the new flight is more expensive), an airline change fee (if applicable), a processing fee from Ovago. We’ll always confirm all costs before proceeding with any change.

…fare rules of the airline you book with. Some tickets allow a full refund within 24 hours, while others may be partially refundable—or completely non-refundable. We recommend checking the ‘Fare Rules’ section before booking. It will clearly show if free cancellation is available and for how long.

Please note: Beyond the initial 24 hours, refunds are typically no longer available, and cancellations are subject to the airline’s specific penalties.

…your personal Ovago account or by contacting us for step-by-step assistance. Eligibility for a refund depends on the airline’s policy and your fare type. If a refund isn’t available, we’ll explore other options—such as rebooking or airline credit—based on the airline’s terms.

Please note: All details outlined in the “Please note” section of the “Can I modify my booking with Ovago?” question (Question 7) also apply to flight cancellations.

• Support Bundles. Get 24/7 priority assistance with flight changes, cancellations, and rebooking—plus reduced processing fees for added flexibility and peace of mind.
• Flexible Ticket. Change your travel dates without penalty (fare difference may apply).
• Cancel for Any Reason. Cancel your trip for any reason and get a partial refund—no documentation needed.

Choose one or combine them for extra protection. Need help picking the best option? We’re here for you.

Read also: Ovago Group Travel vs Airline Group Travel

…your itinerary for 24 hours—if the fare drops, we’ll rebook your ticket at the lower price and give you 50% of the savings as a flight credit. It’s an easy way to lock in your plans without second-guessing the price.

Explore: Ovago’s Price Drop Protection

…Ovago uses encrypted, PCI-compliant payment systems to protect your personal and payment information—just like the airlines. Once your booking is confirmed, you’ll receive an official e-ticket and booking reference that you can verify directly with the airline.

We work exclusively with reputable, IATA-licensed carriers, and all bookings are made through the same global reservation systems trusted by the airline industry. Plus, with 24/7 live support, optional flexible ticket features, and a wide range of options from a myriad of airlines, Ovago offers added confidence and convenience at every step of your journey.

Read also: Why Ovago is a Reliable and Safe Platform to Book a Flight

…a summary box with the prompt “Have a gift or promo code?” Enter your code exactly as provided (it’s case-sensitive) and click “Apply.” If valid, the discount will appear in your total before payment.

Please note: Promo codes often have terms—like minimum spend or eligible routes—so review the details to confirm eligibility. If the code doesn’t work, our support team is happy to help.

…XCover—a trusted global travel insurance provider—you can choose a plan that covers flight disruptions, lost baggage, medical emergencies, and more.

Purchasing XCover insurance through Ovago is convenient and ensures your policy is automatically tailored to your trip. If you ever need to file a claim, we’ll assist with any required documentation, while XCover handles the claim process directly.

…prices aren’t guaranteed until your reservation is fully processed. If there’s a delay, the fare may increase or decrease based on real-time airline updates. While we work quickly to secure your price, occasional changes are beyond our control. If there’s a significant increase, we’ll notify you immediately so you can decide whether to accept the new fare or cancel the booking at no cost.

Read also: How to Easily Book Cheap Multi-Destination Flights with Ovago

…your itinerary, the type and number of errors, and how close it is to departure. Some airlines allow minor corrections; others may not permit any changes once a ticket is issued. If a correction is possible, the airline may charge a fee based on their fare rules. Once we receive your request, our team will contact the airline on your behalf and let you know:

• Whether a correction is allowed
• Any applicable fees
• How long the process may take

If a correction isn’t permitted, we’ll do our best to explore alternatives and help you find a workable solution.

Please note: Incorrect passenger details—such as name, nationality, date of birth, or passport information—can cause serious issues at check-in or immigration. In some cases, airlines may even deny boarding. To avoid last-minute problems, please contact us at least 48 hours before departure if you notice any errors. The sooner you reach out, the more we can assist.

…notify you as soon as we receive the update from the airline. We’ll then provide you with an alternative itinerary. In some cases, the airline may offer a replacement flight that closely matches your original schedule. To avoid delays, we may accept it on your behalf and immediately send you the updated details.

Please note: We don’t control last-minute changes or cancellations made by the airline, and we may not receive advance notice. However, if you’re affected, our team is ready to help—reach out anytime the most convenient way.

Ovago doesn’t operate flights—we serve as a bridge between you and the airline. When a carrier updates its schedule due to operational needs or seasonal shifts, we promptly relay those changes and help adjust your plans. While schedule changes are a normal part of air travel—especially with budget airlines, multi-leg trips, or off-peak flights—we’re always here to support you and work to minimize disruption.

…—we’re here to offer clarity and assistance whenever you need it.

What we are responsible for:

• Booking and ticketing. Accurately submitting your reservation and issuing tickets via the airline’s system.
• Fare rule transparency. Clearly showing refund, change, and baggage policies at checkout.
• Flight updates. Informing you promptly about airline schedule changes.
• Customer support. Assisting with changes, cancellations, and special requests before and after booking.
• Add-on services. Offering optional extras like Flexible Tickets, Support Bundles, and Price Drop Protection for added flexibility.

What’s outside our control:

• Airline decisions. Flight delays, cancellations, overbooking, or baggage issues are beyond our control.
• Travel requirements. You’re responsible for meeting all visa, entry, and passport rules.
• Payment rejections. If your card is declined or 3D Secure fails, it’s due to your bank’s authorization.
• Airline refunds/compensation. We can help you request refunds, but final decisions rest with the airline.

However, no matter the restrictions, we always advocate on your behalf. Our team works hard to support you through disruptions, communicate with airlines, and explore every possible solution to get you the help you need.

…during checkout and detailed in your ticket receipt. If your fare includes free baggage—or you’ve purchased extra through our team—here’s what to expect:

• Checked baggage is stored in the aircraft’s cargo hold. You must drop it off at the airport and pick it up after landing. Size and weight limits vary by airline, and we’ll list your specific allowance in your itinerary. Some fares include it; others require an added fee.
• Carry-on baggage is usually a small suitcase or backpack you bring onboard. While many airlines include it for free, some low-cost fares may charge for it or exclude it entirely.
• Personal items are smaller bags (like a purse, laptop case, or small backpack) that fit under the seat in front of you. Most fares include one free personal item.

Read also: Ovago’s Insider Tips & Predictions: How US Travelers Can Save on International Flights

• Report it immediately. Visit the airline’s baggage service desk before leaving the airport and file a lost or damaged baggage report. Be sure to keep a copy for your records.
• Provide key details. Have your baggage claim tag, flight information, and ID ready to help the airline locate your luggage quickly.
• Save your receipts. If your bag is delayed and you need to buy essentials, keep the receipts. You may be eligible for reimbursement based on the airline’s policy.

While Ovago can’t control baggage handling, we’re happy to guide you through the process or contact the airline on your behalf if needed.

…the booking process on our website. If you’ve already purchased your ticket, simply contact us to request additional baggage.

Please note: Baggage fees are non-refundable unless your flight is canceled or changed by the airline. Also, some fare types may limit the ability to purchase extra baggage, depending on the airline’s policy.

…offer free seat assignments in advance, but most charge a fee. If you don’t choose a seat, one will be assigned randomly at check-in.

If you’re traveling with family, airlines typically try to seat you together. But to guarantee it, we recommend selecting or purchasing seats in advance. 

You can choose your seat during the booking process for an added fee. We typically provide both a seat map and a clear cost breakdown during booking, so you can easily compare options and choose the seat that suits you best. Prefer to decide later? Just contact us—we’ll share the available options and let you know if any costs apply. 

…non-refundable once purchased and can’t be canceled for a refund. The only exception is if your flight is canceled or significantly changed by the airline—in which case, a refund or credit may be offered.

Please note: Purchased seats and baggage are also non-transferable and won’t carry over if you change your travel dates.

…traveling with an infant, but rules can vary by carrier. We recommend checking the specific allowances directly with your airline before your trip. You’ll usually find details—like size limits and equipment policies—on the airline’s website under sections such as “Baggage,” “Traveling with Children,” “Family Travel,” “Help Center,” or “FAQs.”

…contact us directly. We’ll help identify the support you need and coordinate it with the airline on your behalf. At the airport, visit the airline’s service desk to confirm your request and receive the assistance arranged for you.

…availability depends on the carrier and destination. Some airlines also offer paid meal options to guarantee your selection. For help with either option, just reach out—our team is happy to assist. We’ll request your preferred meal on your behalf whenever possible.

Read also: Buy Now Pay Later: How Ovago and Affirm’s Partnership Makes Buying Flight Tickets Easier

• You enter the traveler’s personal information instead of your own.
• You can use your own payment method, even if you’re not flying.

Just make sure all passenger details match their ID or passport — that’s the most important part.

• Act fast. Contact our customer support as soon as possible. Some corrections — especially within 24 hours of booking — may be easier or free to fix depending on the airline’s policies.
• What can be corrected. Minor name corrections (like typos) may be allowed. Changing dates or destinations usually requires canceling and rebooking, often with fees. If you purchased Ovago’s flexible ticket, you may have more options.
• What you’ll need. Have your booking reference and correction details ready. We’ll check your fare rules and let you know if the change is possible, the cost (if any), and the processing time.

Please Note: Once a ticket is issued, airlines control most changes, so our ability to help depends on their rules. 

• Check passenger info. Double-check spelling of names, date of birth, and passport/ID details—they must exactly match your travel documents.
• Review fare rules. Understand cancellation, refund, and change policies tied to your fare. Not all tickets are flexible.
• Look at what’s included—some fares don’t include carry-on or checked bags. You may need to add them.
• Verify travel documents. Make sure you have the correct visa, passport, and entry requirements. Some countries require proof of accommodation, return ticket, or insurance.
• Track your booking. Use your Ovago account to check booking status, manage add-ons, or request changes.
• Monitor flight schedule. Airlines can change flight times or routes. While Ovago will notify you, always double-check with the airline 24–48 hours before departure.
• Check-in with the airline. Ovago doesn’t issue boarding passes. You must check in directly with the airline online or at the airport, using the airline booking reference from your e-ticket.

This quick 3–5 minute review won’t cost you the deal but can save a lot of hassle later!