Is it safe to buy a flight ticket online? Many travelers ask this question and try to find the safest way to pay for a flight booking online. Their concerns are justified. Recent findings from CyCognito’s State of External Exposure Management report show worrying statistics. According to the report, 70% of web apps have significant security vulnerabilities, lacking important protections like Web Application Firewall (WAF) and HTTPS encryption. Even more concerning, 25% of these apps lack both of these protective measures.
Given these risks, it’s crucial to ensure that e-commerce websites, including flight booking services, follow strict web security standards and stay alert to new cybersecurity threats. The main goal of these security measures is to protect customer data and payments.
Wondering how to safely book flights and searching the internet for tips to avoid a travel scam? Choose Ovago! In this article, we’ll explain why you can trust the Ovago flight booking service. We’ll address common questions people have when learning about our brand.
Read in this article:
What is Ovago?
Our expertise lies in providing travel booking services, primarily focused on flight reservations. Thanks to partnerships with respected players in the travel industry like Booking.com, VisaHQ, and XCover, we offer a wide range of travel options, including accommodation, car rentals, transfers, entertainment, travel insurance, and visa assistance. Additionally, we provide various value-added services such as seat selection, support bundles, flexible tickets, and cancellation for any reason. Furthermore, our customers benefit from the option to book now and pay later, made possible through our partnership with Affirm, a credible fintech company.
Why is Ovago so cheap?
We offer competitive flight rates through various methods, including:
- Negotiating discounted bulk deals with airlines, leveraging our strong relationships with them.
- Partnering with airlines and other travel suppliers to provide exclusive deals and promotions to our customers.
- Utilizing price comparison tools that enable customers to compare fares across multiple airlines and booking sites.
- Offering flexible booking options such as alternative dates or nearby airports, allowing customers to discover the most cost-effective travel options.
Is Ovago legit?
Yes, we are! This is because at Ovago, we prioritize cybersecurity by dedicating resources and demonstrating our commitment to security initiatives. This ensures a strong cybersecurity culture within our company, beginning from top-level management and permeating throughout the entire organizational structure.
But don’t just take our word for it. Trust only reputable rating and certification organizations like the International Airlines Travel Agent Network, Trustpilot, and Better Business Bureau (BBB).
Ovago holds IATAN certification, a globally recognized mark of professionalism and legitimacy in the travel industry. On Trustpilot, 76% of thousands of reviewers have awarded us the maximum 5-star rating.
We also recommend visiting the Better Business Bureau (BBB) website—not just to check for accreditation, but to review our complaint resolution record. In the flight booking industry, occasional issues are inevitable. What truly matters is how a company responds. Our track record shows a consistent commitment to addressing concerns and improving customer care.
For a well-rounded perspective, we encourage you to explore our in-depth breakdown of customer reviews across multiple platforms—so you can spot authentic feedback and make an informed decision.
But what factors have contributed to our establishment of trust with the mentioned entities and enabled us to maintain stringent cybersecurity standards? Let’s explore the specific implementations and practices we’ve adopted.
Read also: Get Cheap Flight Fares Thanks to Ovago and Trip Ninja’s Partnership
Ovago Security: 14 Layers of Assurance
What ensures that you can book flights online safely with us:
- Website Security. Our servers employ web application firewalls and undergo regular security updates to ensure a secure hosting environment. Secure Sockets Layer (SSL) certificates encrypt data transmitted between the user’s browser and our server, safeguarding sensitive information like payment details. To make sure our service ensures secure data transfer, look for the lock icon or ‘https://’ in the URL.
- Secure Cloud Infrastructure. Our data and services are hosted on Amazon Web Services (AWS), ensuring reliability and disaster recovery with 24/7 security monitoring and certifications like SOC 1, SOC 2, and SOC 3. AWS data centers are monitored by 24X7 security, biometric scanning, and video surveillance.
- Data Permissions and Authentication. Access to customer data is restricted to authorized employees with multi-factor authentication and strong password policies.
- Customer Data Encryption. Data in transit is secured using HTTPS and Transport Layer Security (TLS) with a minimum certificate version of 1.2. Data at rest is encrypted using AES-256 encryption.
- Incident Response. We have a comprehensive incident response plan covering preparation, detection, containment, recovery, and post-incident review to manage security incidents effectively.
- Security Team. Our dedicated security team ensures the constant review, testing, and maintenance of security and privacy policies. This includes actions like penetration tests, vulnerability scanning, code reviews, and monitoring infosec practices.
- Internal Policies. Our security policies have been meticulously crafted to address various security risks. These include the Data Classification Policy, SSDLC Policy, Disaster Recovery Policy, and more.
- Sensitive Data Confidentiality. All employees and contractors sign confidentiality agreements, ensuring the protection of sensitive information.
- Data Rights and Retention. We facilitate data subject rights requests and adhere to clear data retention policies to securely manage and dispose of customer data. For such requests, freely mail us at [email protected].
- Awareness Training. Employee awareness of security risks and responsibilities is continuously improved through training initiatives.
- Security Updates and Patching. We prioritize keeping software up to date with the latest security patches to address vulnerabilities and mitigate known threats.
- Fraud Prevention Solutions. Ovago employs cutting-edge methods to safeguard against fraudulent activities:
- Our automated process continuously monitors and verifies actions to prevent fraud, using Forter, PAAY, Neutrino, and many more effective fraud prevention and risk assessment tools.
- We use advanced algorithms, machine learning (ML), and data analytics to enhance our fraud protection measures through activity logging, enabling us to identify fraudulent activities at an early stage.
- We utilize 3D Secure, a proven authentication method, to bolster security for online card transactions. 3D Secure adds an extra layer of security by reducing fraud in online card-not-present transactions, where traditional verification methods like signatures or chip & pin are not feasible.
Why Your Payment Sometimes Fails—and What to Do About It
If your card is declined due to 3D Secure, you’ll see a notification stating that something went wrong, often suggesting you contact support or try another payment method. Don’t worry—this isn’t unusual. It simply means your bank didn’t approve the extra security check required for the transaction.
To resolve this with Ovago, you can:
- Try a different card that supports 3D Secure
- Contact your bank to authorize the payment
- Or reach out to our 24/7 support team—we’re here to help you complete your booking smoothly.
Let us know how you’d like to proceed, and we’ll take care of the rest.
- Safe Payments via Stripe. We ensure safe payments by partnering with Stripe. This is a reputable payment service known for its secure transaction processing and compliance with industry standards.
- Regulatory Adherence. We adhere to legal regulations such as GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), ensuring that our data protection and security practices meet compliance standards.
You Can Trust Ovago.
Enjoy our 24/7 service as we help you get the best deals, travel times, smooth connections, and more!
Summarizing the information above, it’s clear that Ovago is a dependable, secure, legitimate, and trustworthy flight booking service.
- You can confidently pay for our services! Payments via Stripe are considered safe because this service employs advanced encryption and security measures to protect sensitive payment information, ensuring secure transactions for both businesses and customers.
- Your personal and payment data are secure! Hosting services and customer data on Amazon Web Services (AWS) ensure security through robust infrastructure, 24/7 monitoring, and compliance with industry standards, providing a secure environment for online service customers.
- You can trust Ovago and assuredly use our services! We’re trusted by leading names in the travel industry, including Priceline, Kayak, Booking.com, Cheapflights, IATAN, VisaHQ, and Mozio — our valued partners and accreditors. Having served over 200,000 clients and completed over 230,000 travel service transactions, Ovago offers flights to destinations in over 180 countries. Our dedicated team comprises Ovago customer service representatives, cybersecurity specialists, travel agents, software engineers, data analysts, marketing professionals, and more. We take great pride in our expertise and unwavering dedication to delivering top-notch flight booking services.
Interested in discovering more about the benefits of booking your trips with us? Explore our article “Why Book With Ovago” for insights into our services and advantages. Safe bookings and hassle-free travels with Ovago!
FAQ
Is Ovago a legitimate platform and trusted by reviewers?
Yes—Ovago is certified by the International Airlines Travel Agent Network (IATAN), recognized by Trustpilot (4‑star score with over 9,400 reviews) and the Better Business Bureau. Around 76% of Trustpilot users rate it 5 stars, praising its service.
How does Ovago protect my payment and personal information?
Ovago uses SSL/TLS encryption with HTTPS and web application firewalls (WAF) on AWS servers, plus 14 security layers, including Stripe for secure transactions and monitoring tools like 3D Secure, Forter, and PAAY for fraud prevention. These measures help ensure that sensitive data remains safe during booking.
What payment flexibility does Ovago offer?
You can secure bookings with a “Book Now, Pay Later” option via Affirm, allowing multiple monthly payments with no late fees. Accepted payment methods include credit/debit cards, Apple Pay, Google Pay, and installment plans through Stripe and ConnexPay.
What kind of customer support does Ovago offer?
Ovago has 24/7 customer service via phone, chat, and email. Many travelers report excellent, proactive assistance—like agents helping with last-minute fare upgrades, extra baggage, and flight changes—while others did experience frustration around refunds and cancellations. This mixed feedback suggests support quality depends on the scenario.
Can I trust that my booking is actually confirmed with the airline?
Yes, confirmation is guaranteed. Once your payment is processed successfully, Ovago instantly transmits your booking to the airline’s reservation system (like Sabre or Amadeus). You will receive a unique airline confirmation code (e.g., Delta: DL6H8J, United: UA1234567890) alongside your Ovago itinerary number via email within minutes. You can always verify your booking directly on the airline’s official website using this code. Ovago only displays real-time, confirmed inventory.
Are the airlines listed on Ovago legitimate and safe?
We partner with reputable carriers. Ovago aggregates flights from hundreds of globally recognized and certified airlines, including major carriers like Delta Air Lines, American Airlines, United Airlines, Emirates, Lufthansa, and British Airways, as well as established low-cost carriers like Southwest, JetBlue, and easyJet. All airlines listed must meet stringent safety regulations set by aviation authorities (like the FAA in the US or EASA in Europe).
