Benefits of Ovago Customer Service: 10 Reasons to Book With Us

2. Price Drop Protection

Ovago provides this service under the following terms: If the price of your booked flight itinerary decreases within 24 hours, you are automatically informed. We then rebook your flight and issue a new ticket with a different booking number but the same itinerary. You receive the savings in the form of a flight coupon that can be used for your next trip. This feature provides our customers with peace of mind, ensuring they won’t miss out on savings if prices drop after they book.

3. Book Now/Pay Later Option

Ovago has partnered with Affirm, a fintech company that offers a convenient buy now, pay later service. Through this collaboration, you can manage payments for our services according to your schedule. Choose the monthly payment option that best suits you, activate notifications, and complete transactions via the Affirm website or app. There are no late fees or penalties!

Read also: How Ovago and Affirm’s Partnership Makes Buying Flight Tickets Easier

4. Complete Travel Offerings

Whether you’re planning a short getaway or an extended vacation, the Ovago platform offers everything you need for a fantastic trip. In addition to flight reservations, Ovago provides an extensive range of options, including accommodations, car rentals, transfers, attractions, and activities. Take advantage of these value-added services for an exceptional travel experience:

• Visa Assistance: Our seamless integration with VisaHQ allows you to easily obtain visa application assistance and processing, check visa requirements, policies, and entry restrictions for any destination, and receive help with document preparation.
• Travel Insurance: Our partnership with XCover, a trusted travel insurance provider, enables you to choose the right insurance plan to handle disrupted flights, lost luggage, unexpected health issues, and other challenges worldwide.
• eSIM Travel Connectivity: Purchase an eSIM (embedded SIM) when booking a flight to effortlessly connect to local networks while traveling. This eliminates the need for physical SIM cards and reduces roaming charges and international calling fees.

5. Flexible Booking Options

Ovago empowers you with complete flexibility in how you access our travel services. Are you someone who thrives on tech convenience, preferring to secure reservations swiftly with a simple click? Look no further! Our lightning-fast, mobile-optimized website boasts an advanced search feature with intricate filters, ensuring you pinpoint the perfect flight effortlessly. Need quick clarifications? Our responsive chat support is at your service. Prefer the classic approach to booking? Fantastic! Reach out to us via email or phone, and we’ll handle everything seamlessly.

6. Safe Payments

Is Ovago reliable? Yes, it is! Ovago has implemented a safe payment system that is built in accordance with the best data security practices. They include SSL encryption, tokenization, fraud detection, and regular security audits. We also work with only reputable and safe payment service providers like Stripe and ConnexPay. Freely pay for our services using the most convenient and secure way like Apple Pay, Google Pay, or a credit card in US dollars, euros, Canadian dollars, or Great British pounds.

Read also: Why Ovago is a Reliable and Safe Platform to Book a Flight

7. Comprehensive Travel Solutions

Ovago offers a great variety of services, allowing you to travel budget-friendly, secure, and conveniently. Here are the main services:

• Additional Baggage. Enjoy savings when buying bags online, as there are no additional fees for overweight luggage. Plus, you can bring liquids exceeding 100 ml hassle-free.
• Seat Selection. Secure the best seats for your journey, guarantee proximity to your companions, and steer clear of the middle seat.
• Discount Pass. For some regions like Mexico, Canada, and the US, there’s an opportunity to save on various travel activities, including shopping, meals, rentals, accommodations, and attractions. Just order the Discount Pass when booking your flight, get a unique code to activate your coupon, and unlock exclusive discounts!
• Support Bundles. Enjoy enhanced travel flexibility with our bundled services. Choose from various bundles offering options such as priority assistance, fee discounts, and more.
• Flexible Ticket. Suspect that you may need to alter your plans due to some circumstances or changing schedules? Opt for our Flexible Ticket Service. If you require rescheduling your ticket for a different departure date or time, you’ll only be responsible for the fare difference. If the cost of the new booking matches or is less than the previous one, the change will be complimentary. There are no extra charges, like airline or processing fees, for adjusting dates or times.
• Cancel for Any Reason. Unlike with traditional travel insurance, you can cancel for any possible reason with no need to explain. You just make a cancellation request to our customer support service and receive a refund within 15 working days.

Read also: Get Cheap Flight Fares Thanks to Ovago and Trip Ninja’s Partnership

8. User-Friendly Experience

When working on the Ovago’s design, our focus was on delivering a contemporary flight-booking experience centered around the needs of our users. Our main goal was to ensure a smooth and hassle-free flight search process, prioritizing a positive and efficient booking journey. This involved carefully mapping out the customer’s journey, gaining deep insights into their perspective on travel planning, and streamlining the presentation of vital information. 

These endeavors collectively contributed to an elevated level of user satisfaction throughout the flight booking experience. Ovago search interface is intuitive and easy to navigate, with clear instructions and visual cues to guide users through the search process.

9. Reliable 24/7 Support

Ovago customer support is all-day-round and provided via multiple channels including phone calls, live chat, a help center, and email. We understand that prompt responses to our customer inquiries and issues are vital. That’s why our well-trained and polite support agents have access to comprehensive and up-to-date information. They have all the needed tools and resources to address customer queries in a timely manner, often within minutes.

10. Wide Expertise & Reach

With more than 200,000 clients served and over 230,000 travel service sales performed, we offer flights to over 180 countries. Our team of highly skilled professionals includes customer service representatives, travel agents, IT specialists, data analysts, marketing experts, and more. We take pride in our expertise and commitment to providing exceptional booking flight services.

In conclusion, we are pleased to share that we actively support charitable causes. For instance, we have partnered with City Harvest, one of New York’s largest food rescue organizations. We invite you to join us in this meaningful initiative by booking your next flight to or from New York with us. A portion of your ticket purchase will contribute to fighting hunger in the Big Apple.