1.Welcome to Ovago!
These terms and conditions outline the rules and regulations for the use of website, located at ovago.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use ovago.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of the United States of America. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
- Terms and Conditions are elaborated and establish the purpose and conditions according to which is delivered by Ovago, the service of gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.
- Outwards Terms and Conditions the Service is regulated by relevant national and international laws.
Ovago –website or juridical entity furthermore referred as ,,we, us, our,,
The customer – a natural or juridical person visiting our Website, furthermore referred to as ,,you,,.
In order to use our website or our services, products, you have to fulfill the following conditions, but not limited to:
- you must be at least 18 years of age
- you have the legal capacity to create a billing legal obligation
- you will only use the services of the site to make reservations of any form offered by our services, only if you are authorized to do so both on your behalf and on behalf of third parties.
- all information supplied by you is true, accurate, current and complete.
GENERAL RULES AND CONDITIONS
When you book services using our website, you authorize us to act as your representative during the process of booking such services from the selected Travel Supplier. By doing so you also authorize us to make a payment for the above-mentioned products/and/or services in your name and on your behalf, as required. We shall issue the ticket and charge you, accordingly, depending on which product you book. The amount you are going to be charged will be displayed before your booking is confirmed by you.
The Customer shall be obliged to deliver all data that are complete and free of doubt, which is necessary for booking. In case the information is inaccurate or payment is processed with a credit card from a third person, we may require additional verification.
Ovago is not responsible for scheduled changes or cancellations. Airlines are entitled to modify, cancel or reschedule the flights they process. If there are any issues related to air tickets that have been contracted through our services, do not hesitate to let us know about this. In our turn, we guarantee you to resolve the situation as soon as possible, in which we will reimburse all additional costs incurred by you, including the inconvenience created.
The Baggage Allowance is reflected on the order confirmation with Ovago as well as on the electronic ticket.
The Customer should check directly with the airline, indicated on his itinerary, for the latest baggage allowance information in order to learn about the permitted count, size, and weight for every type of item he would like to bring on the trip.
Some Carriers offer lower fares that do not include luggage. Once you have selected your flight, check the order confirmation to find out if luggage is included in your fare. If luggage is not included, you will need to add it. In most cases, this service is available via the airline’s website. The cost of adding luggage is usually higher at the airport, so we recommend adding it before you check in.
With regard to the policy of charging luggage charges, it can be changed at any time by each airline company. There are companies that charge luggage charges for any luggage you carry. If your luggage exceeds the weight, size or number specified in the airline policy, the airline may charge additional charges for carrying luggage.
SUPPLIERS: RULES AND RESTRICTIONS
The terms and conditions set forth in this agreement extend to all services provided by our company, including the services you conclude through us from our partners.
Under these conditions, our company will urge you to study in detail all the ones indicated in this agreement, so that there will still be no differences between the company and customers.
Since you contract any of our company's or of our partners' services through our company, you automatically agree to all fees charged for the contracted services, including those additional that companies may require. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such a deposit is unrelated to any payment received by Ovago for your booking.
We urge you to understand that any breach of the rules and restrictions of the providers of such providers may result in the cancellation of your reservation, the denial of access to the applicable product or travel services, the loss of any funds paid for such reservations and / or the debit. of your account for any costs we incur as a result of such an infringement.
REQUIREMENTS FOR TRAVEL
- Valid passport
- Sometimes visa requirements (for more information contact the Embassy of the visiting country)
By providing our services or products that include travel to different countries, we are not responsible for any risks that particular countries possess, and we can not hold liability for any damages or losses related to travel to that particular countries.
Once you have completed your booking on our website, you will receive an order confirmation with Ovago on the email address provided by you. This email serves as a proof that you have successfully made a reservation with Ovago and it reflects your Passenger(s) details, Itinerary Details and Summary of Charges.
Please note that the order confirmation is not the electronic ticket itself. A separate email with e-ticket will follow once your reservation is verified and ticketed.
All customers are liable to apply for free of charge cancellation within 24 hours after the ticket issuance.
The ability to cancel or modify a booked flight is restricted and will depend on the airline's fare rules or other terms and conditions.
Changes to name details are restricted by many airlines, therefore in case any change is required, the customer must be aware that modifications are applied only in accordance with the airline's policy. Most airlines treat a name change as a cancellation, to which standard conditions and charges would apply.
In case that you request any changes to your original booking (cancellation or modification), in addition to the terms and conditions of the airline company, our standard fees will apply.
You may be entitled to a partial refund if you cancel your booking. In addition to the cancellation terms and conditions of the airline company, our standard fees will apply.
The refundable amount will be credited back to the original source of payment, however please be advised that the return period depends on your bank policy.
If you have booked with us any products or services, including flights, but don't turn up to check-in (no show), or, otherwise, do not avail yourself of the purchased products or services, you will not be entitled to any refund. You may, however, be entitled to a tax as you have already paid for your flight. This provision is subject to relevant airline policy.
When you make a booking with Ovago, you will need to provide us with the accurate credit or debit card details. By providing your credit or debit card information, you authorize Ovago to charge you for the total amount of travel services. You may see multiple charges: “Fares” and “Taxes and Fees” for the travel services in Total Amount - quoted in your booking.
If we encounter any issues while processing your payment, we will notify you. We will not be liable for any subsequent price increase as a result of payment failure. Any price increases are agreed with the Customer before the booking can be confirmed.
Ovago will not be under any obligations to issue tickets before the payment process has been completed. You will receive your booking confirmation and electronic invoice via email to the address provided by you at the time of your booking.
The dispute resolution methods arising from violations of our web site or the following agreement will be settled on the basis of Compulsory Arbitration by the US Arbitration Association. An exception to the above is that you have the right to apply to a competent territorial court, but since you resort to it, you are waiving the right to address the US Arbitration Association. By using our site or our service, you automatically agree to the dispute resolution procedures outlined above. From the moment you access our site or our services, you automatically agree with all the indicated arbitration. This Agreement, and any dispute between you and the Company, shall be governed by the laws of the state of Virginia without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the Federal Arbitration Act. You can decline this agreement to arbitrate by filling out an arbitration opt out letter and sending it to our email within 30 days of first accepting these Terms.
By accessing this web site or by requesting our services, you agree with the Terms and Conditions that we impose. We are not responsible for the fact that you have not thoroughly studied all that is stated in this agreement.
Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by Ovago on behalf of the airlines depending on the type of payment method used and on the type of services and goods.
All information contained on our website is disseminated as disseminated. We do not guarantee in any way the timeliness, accuracy or availability of information unless these are guaranteed by statute or other laws and international treaties on the websites. In no event, including, but not limited to, negligence will we, our suppliers or distributors, be liable for any damages or viruses that may infect computer equipment or other property, or any loss of data, access, use or use of your account browsing the Website, or downloading materials, data, text, images, videos, audio or other information from the Website or associated with any e-mail or links sent by Ovago. At the same time, both our company and our suppliers or distributors, we will not be liable for any injury, loss, claim, damage or for any special, punitive, exemplary, direct, indirect, incidental or consequential damages of any kind, regardless of whether are based on the contract, offenses, strict liability or otherwise, arising out of or in any way related to the use, or inability to use, the website or the services or materials on the website or the reserved travel reservations through the Ovago call center, even if they are informed about the possibility of such damages. In no case shall our total liability, or that of our suppliers or distributors, exceed the total costs stipulated in the itinerary that generate such liability. Please note that claims or cause of action arising out of or in connection with your access and use, or the purchase of products and / or services from the Website must be submitted within one hundred eighty (180) days from the date the purchase was completed. The legislation in force does not allow limits or exclusions regarding the liability for the harmed damages, so the ones indicated above may not apply in your case. Your use of the site will be at your own risk. Our company acts as an intermediary or as an agent for the products and services related to travel such as air transport, hotel accommodation, meals, travel insurance, etc. .) and are in no way responsible for the products and services of these suppliers.
The carriers, hotels and other providers that provide travel or other services on this website are independent contractors and not agents or employees of Ovago or its affiliates. Our company and the subsidiaries of the company are not responsible for the facts, errors, omissions, representations, guarantees, violations or negligence of such providers or for any personal injury, death, material damage or other damages or expenses resulting from them, at the same time. we have no liability and will not make any refund in case of any delays, cancellations, overbooking, strike, force majeure or other causes beyond their direct control.
By using our site, you will automatically agree to the Terms and Conditions set forth in this agreement and you will not bring any legal proceedings against our company, our subsidiaries and partners, including against employees of our company, subsidiaries or partners. Therefore, both Ovago, its subsidiaries, its employees and partners are not responsible for any loss or damage to the property or injury of any person caused by any defect, negligence or any other wrongful act of omission or any non-compliance by any kind.
Tourism provider; any inconvenience, loss of pleasure, mental suffering or other similar matter; any delayed departure, missed connections, replacement of accommodations, termination of service or changes in rates and charges; any cancellation or double reservation of reservations or tickets outside the reasonable control of Ovago; and any claims of any kind arising out of or in connection with air transport or other transport services, products or other features performed (or not) or arising (or not) in connection with your travels. To exclude other claims, we inform you that we are not responsible for any delays, cancellations or changes to the flight programs performed by the airlines. The limitations specified in these Terms and Conditions will survive and apply even if it is found that any limited remedy specified in these Terms and Conditions has failed to achieve its essential purpose. The limitations of liability provided in these Terms and Conditions to ensure the benefit of Ovago, its affiliates and the providers of travel products and services purchased through our website.
PROCEDURE FOR RESOLUTION OF DISPUTES
The base of our company is the customers gratification, in fact, if there is a conflict between us, we try as soon as possible to solve the problem in the most economical and benevolent manner. Respectively, you agree to solve any conflict or petition relating in any way to the website, any trading with our customer service agents, any services and products furnished, any presentation made by us by getting in touch with our customer support or suggesting a claim via an online form.
You admit to protect and recognize our company it’s associates, partners, business partners and/or their respective traders and any of their respective leaders, directors, managers, employees and agents from and against any declarations, causes of action, requests, reclamations, losses, injuries, fines, sanctions or other amounts of any kind, including legal and accounting expenses, brought by:
- your exploitation of the website
- your infractions of laws or the rights of a third party
by third parties as a result of your infraction of these Terms and Conditions, information or documents mentioned on the website
- your or on your benefit in overabundance of the responsibilities described
Travellers/customers need to know that any travel in other countries to arrive at their destination, most probably are subject to the Montreal Convention, or now to the Warsaw Convention and its amendments, also in particular cases can be regulated by Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. On this travellers, the contract of carriage of goods is embodied in any applicable tariffs, governs and may limit the liability of the carrier.
NOTICE OF CONTRACT TERMS INCORPORATED BY REFERENCE
- The following notice applies to all national and international airlines:to any notice or receipt of the airline; and to the airline's individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable costs.
- If you use more than one airline for your travel - different Conditions, Regulations and any applicable tariffs/charges may apply for each airline.
- The Conditions, Regulations and any applicable charges of each airline are, by this notice, incorporated into and made part of your contract of carriage.
- The Conditions may include, but are not restricted to:
- Conditions and limits on the airline's responsibilities for the bodily wounds or death of passengers.
- Application of the airline's Conditions and limits of responsibilities to the acts of the businesses and people, associated with the airline, their supporters and representatives, including anyone, providing services or goods to the airline.
- Claims, restrictions, including time limits by which passengers must file claims or bring legal actions against the airline.
- Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the airliner's' right to refuse passengers access to the aircraft.
- Rights of the airline and limits on the airlines' responsibilities for delay or failure to achieve a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the airline to notify passengers of the identity of the operating carrier or substituted aircraft.
- Rights of the airline to refuse access to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
- You can obtain more information about your contract of carriage, and find out how to request a copy, at places where tickets are sold. Many airlines also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the airline's airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each airline - free of charge.
- If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.
For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier. Federal law forbids the carriage of dangerous materials aboard aircraft in your luggage or on your person.
To be sure that you are protected on your travel, Ovago partnered with Travel Guard. It offers an International Air Ticket Plan to satisfy every traveler’s needs. This insurance plan covers diverse events that may take place before or during a flight, including flight cancellation, flight interruption, flight delay, missed connections, baggage loss, baggage delay, medical emergency, etc.
Flight cancellation, interruption or delay, and Missed connection.
Trip insurance can be applied in the event of a cancellation, interruption or delay. Whether you have to cancel or you are unable to continue your trip due to any unforeseen reason, including sickness, bad weather conditions, strikes, accidents, and others, you may get a specific amount of reimbursement according to your insurance.
You can get reimbursement in a specific amount according to your insurance in the event of a delay that was caused by such unforeseen events: carrier delay, lost/stolen documents, quarantine, natural disaster or injury/sickness.
The same regulations are applied in the event of a missed connection that led to a cancellation or delay.
Baggage and Personal effects.
According to your insurance, you can get reimbursement in such events: baggage, personal effects, travel documents, passport, visas, and credit card loss, damage or theft. The quantity of reimbursed money depends on your case, so they may vary.
Accident Sickness, Emergency Evacuation, and Repatriation, Accidental Death, and Dismemberment.
The person will be reimbursed for his expenses during the trip in case he/she suffers an injury or sickness, during the insured journey, and needs to be treated by a physician.
The provided insurance covers such events as emergency evacuation and repatriation. In case the injured or sick person needs to be evacuated, or the body of the one needs to be repatriated, then Travel Guard will cover the transportation expenses.
If the person that got injured or sick that led to a loss (body damage, or death), Travel Guard will compensate for the damages in accordance with the circumstances of the case, the level of injuries.
To see the full list of Travel Guard’s coverages, access the link: TG Policy Details.
Please choose the state of residence, in order to be displayed the full coverage.
Policy Questions: +1-800-826-5248
Emergency Assistance with the US: +1-800-826-5248
Emergency Assistance International: +1-715-345-0505