Ovago Terms of Use

General provisions

These terms and conditions outline the rules and regulations for the use of Ovago Company’s Website, located at ovago.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use ovago.com if you do not agree to take all of the terms and conditions stated on this page.

This website is operated by TripRobotics Inc., a Delaware corporation with the address, 1000 N. West Street, Suite 1294, Wilmington, Delaware 19801.

The following terminology applies to these Terms:

“Client”, “You” and “Your” refers to you, a natural or juridical person who logs on to this website and is compliant with the Company’s terms and conditions.

This Website is operated by TripRobotics Inc., a Delaware corporation, at 1000 N. West Street, Suite 1294, Wilmington, Delaware 19801, California CST: 2157896-70, Florida ST:45218. Booking services are provided by TripRobotics Inc. or TryLeisure OÜ, an Estonian company at Harju maakond, Tallinn, Kesklinna linnaosa, Rotermanni tn 6, 10111, as applicable to your booking. Your booking service provider is the entity identified for that booking. All post-booking services described in these Terms are provided by TripRobotics Inc.

“The Company”, “We”, “Our” and “Us” mean the entity providing the relevant service. For the operation of the Website and all post-booking services, those references mean TripRobotics Inc. Ovago is the brand under which the services are offered, not a separate legal entity. Your contract for air carriage is with the applicable airline. The entity collecting or processing payment may differ from the provider of the relevant service. Payment collection does not, by itself, change your contracting party or TripRobotics Inc.’s responsibility for post-booking services.

“Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United States of America. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Entire Agreement

These Terms of Use (together with our Privacy Policy and any documents expressly incorporated by reference) constitute the entire agreement between you and The Company regarding your use of the Website, superseding all prior or contemporaneous communications and proposals, whether oral or written.

Conditions to use

In order to use Our website or our Services and Products:

You must be at least 18 years of age;
You must use The Company in compliance with these Terms of Use;
You must have the legal capacity to enter into a binding legal agreement;
You must only use the services of The Company to make reservations of any form offered by Our services, only if You are authorized to do so both on your behalf and on behalf of third parties;
all information supplied by You must be true, accurate, current and complete.
You are responsible for paying any amounts due, for making any change/cancellation requests and for all other matters relating to the booking.

General rules and conditions

When You book services using The Company, You authorize Us, or a third-party service provider, to act as Your representative during the process of booking such services from the selected Travel Supplier (defined below). By doing so, You also authorize us to make a payment for the above-mentioned products/and/or services in Your name and on Your behalf, as required. We shall ensure the tickets are issued and will charge You, accordingly, depending on which product You book. The amount You are going to be charged will be displayed before Your booking is confirmed by You.

Travel Supplier shall include any travel service providers, including but not limited to airlines, online travel agents, rental car companies, cruise operators, hotels and other short-term lodging facilities, and other providers of travel services.

You are obliged to deliver all data complete and error-free, which is necessary for booking. In case the information is inaccurate, incorrect or payment is processed with a credit card from a third person, We may require additional verification.

We are not responsible for scheduled changes or cancellations of Your travel or travel plans by the Travel Supplier. Airlines and other Travel Suppliers may modify, cancel or reschedule the flights, or other travel services, they process. If there are any issues related to the travel booking that have been contracted through Our services, do not hesitate to let Us know about this. We are looking to resolve any situation as soon as possible and within commercially reasonable standards.

You agree that The Company may contact You regarding important or critical updates related to Your booking or travel via email, SMS, WhatsApp, or phone calls. See also SMS Terms and Ovago Privacy Policy.

Post booking services

TripRobotics Inc. provides all post-booking customer support and servicing, regardless of which entity arranged the booking or processed payment. This includes changes, exchanges, reissues, cancellations, refund assistance, schedule changes and travel disruptions, passenger-detail corrections, check-in assistance, ancillary requests, baggage assistance, credits, vouchers and complaints. Its scope includes services subject to Post-Ticketing Processing Fees (including Exchange Fees and Refund Fees), as well as Support Bundles, Cancel for Any Reason (CFAR), Travel Protection Plan, Travel Protection Plus, Price Drop Protection, Flexible Ticket and the customer assistance associated with Refundable Booking, subject to the applicable product terms. Optional products apply only where purchased or included in your booking.

Intellectual property

Information accessible via the Company site, its original content, features and functionality are and will remain the exclusive property of The Company and its licensors. The Website is protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell, rent, lease, modify, translate, decompile, disassemble, reverse engineer or otherwise exploit the Website or its content for any commercial purpose, nor to use any robot, spider, scraper or other automated means to access or collect data. The reproduction or use of the trademarks, commercial names or any other distinctive signs, including the website of The Company, is prohibited and will be prosecuted, according to the applicable national and international legislation.

Our Service may contain links to websites operated by parties other than us. Such links are provided for your reference only. We do not control such websites and are not responsible for their content or your use of them.

Accuracy of Information

While The Company makes every effort to keep Website content—such as flight schedules, fares, availability, and descriptions—current and correct, we cannot guarantee it is free from errors, omissions, or delays. The Company expressly disclaims liability for any inaccuracies or typographical mistakes. Customers must verify and confirm all essential details with the relevant Travel Supplier through The Company’s Customer Care before finalizing any travel arrangements.

Ticketing policies

Once You have completed Your booking via The Company, You will receive an Order Confirmation from Us to the email address You provided. This email serves as proof that You have successfully made an order via The Company and it reflects Your Passenger(s) details, Itinerary Details and Summary of Charges. The Order Confirmation is valid for 48 hours from issuance. If full payment and ticket issuance are not completed within this period, The Company reserves the right to cancel the reservation without further notice.

Please note that with the Order Confirmation, we acknowledge that the order was received and is processed by Us or by a third party. The Order Confirmation shall not serve in any case as an electronic ticket or a guarantee to board the plane. Once the payment is received and Your reservation is ticketed, You will receive a separate email with the e-ticket receipt.

The ability to cancel or modify a booked flight is restricted and will depend on the airline’s fare rules or other terms and conditions. While some airlines may allow free cancellation within 24 hours after the ticket issuance, this possibility is limited for specific airfares and ticket types. If You wish to cancel Your reservation, please contact Our Customer Care representatives at +18884574490 and request the cancellation policy of Your ticket.

Pricing Errors & Corrections (Flight Bookings)

Obvious errors and typographical mistakes in the airfare or fee information displayed on The Company are not binding. In the event you purchase an airline ticket at an incorrect price we reserve the right to:

Cancel the affected reservation,
Notify you promptly by email or phone, and
Refund in full any amounts you have already paid, including taxes and fees.

We will correct or remove any obvious pricing errors for flight bookings as soon as we become aware of them. Where feasible, we will attempt to contact you before cancellation to offer you the option to rebook at the correct price. However, if we cannot reach you in a reasonable timeframe (at least 24 hours before departure), the cancellation and refund will proceed automatically.

Changes to name details are restricted by many airlines, therefore in case any change is required, You should be aware that modifications are only allowed in accordance with the airline’s policy. Most airlines treat a name change as a cancellation, to which standard conditions and charges would apply.

In case that You request any changes and/or modifications caused by a change in Your travel plans or Your personal circumstances (cancellation or modification), in addition to the terms and conditions of the airline company, Our processing fees will apply.

You may be entitled to a partial refund if you cancel your booking. In addition to the cancellation terms and conditions of the airline company, our standard processing fees will apply. These fees, including Exchange Fees and Refund Fees, are charged for post-ticketing services performed by TripRobotics Inc., regardless of which entity collects payment.

Post-Ticketing Processing Fees*

Services	Fee quoted per passenger*
Changes or refunds on international flights requested more than 24 hours after booking but prior to departure	Economy $250	Business $350
Changes or refunds on domestic flights requested more than 24 hours after booking but prior to departure	Economy $150	Business $250
Void – Cancellation requested within 24 hours of booking resulting in refund or reservation changes	$0
Schedule changes, including rebooking to new travel dates or ticket cancellations and refunds	$0
Agent assisted waivers, including name corrections, refund and exchange exceptions, or no-shows	$50

* Processing fees are quoted in USD and will be converted to your currency at the time of the transaction.

The refundable amount will be credited back to the original source of payment, however, please be advised that the return period depends on your bank policy.

If you have booked with us any products or services, including flights, but don’t turn up to check-in (no show), or, otherwise, do not avail yourself of the purchased products or services, you will not be entitled to any refund. You may, however, be entitled to a tax refund as you have already paid for your flight. This provision is subject to relevant airline policy.

*Applicable from 28 November 2024

Separate Ticket Bookings Disclaimer

For certain round-trip or multi-leg itineraries displayed on our platform, your booking may be fulfilled through the issuance of two or more separate tickets, each governed by the individual airline’s fare rules, policies, and terms. These tickets may be issued independently, even if they appear as part of a single itinerary at the time of purchase. As such, changes, cancellations, or disruptions affecting one ticket (e.g., an outbound flight) do not automatically entitle you to changes or refunds for another ticket (e.g., a return flight), unless explicitly permitted by the respective airline(s). For international travel, please note that you may be required to present proof of a return flight at check-in or when passing through immigration.

Baggage allowance

The Baggage Allowance is reflected on the order confirmation with The Company and as well as on the e-ticket receipt.

The Customer should check directly with the airline, indicated on Your itinerary, for the latest baggage allowance information in order to learn about the permitted count, size, and weight for every type of item You would like to bring on the trip.

Some airlines offer lower fares that do not include luggage. Once You have selected your flight, check the order confirmation to find out if luggage is included in Your fare.

With regard to the policy of charging baggage fees, it can be changed at any time by each airline company. The Company does not control and has no input into luggage fees charged by airlines. The Company’s role is strictly that of an intermediary, all contract of carriage terms (including baggage liability limits) are governed by the Montreal Convention (1999) or applicable local law. Claims for lost, delayed or damaged baggage must be submitted directly to the Travel Supplier under the procedures and time limits they prescribe.There are airlines that charge baggage fees for any luggage You carry. If Your luggage exceeds the weight, size or number specified in the airline policy, the airline may charge additional charges for carrying luggage. The Company bears no responsibility or liability for luggage fees you incur and are charged by the airline.

Airline NGS Fare Content

For certain flight offers, we offer airline-branded fare content, which consists of bundled services and optional upgrades as defined by the airline through the NGS (Next-Generation Storefront) standard. This content is designed to help you compare fare options and select the most suitable option for your trip.

It may include services such as baggage allowance, seat selection, boarding priority, ticket flexibility, frequent flyer miles, and in-flight amenities. The airline remains solely responsible for the accuracy and delivery of the services described.

The Company displays this information to help you make an informed choice, but does not guarantee the accuracy, completeness, or continued availability of airline-provided content. NGS content is provided on an ‘as-is’ basis and may be updated or removed by the Travel Supplier at any time without notice. The Company disclaims any liability for changes or discontinuation of such content.

Please note, that the airline is solely responsible for providing the services included in its fare or described through NGS content. The Company agency service fees apply independently of the airline’s offerings and are not waived or adjusted based on fare type or services included. In particular, The Company charge standard service fees for voluntary ticket changes (exchanges), voluntary cancellations (refunds), seat selection using The Company website and other applicable fees. For voluntary exchanges, any applicable fare difference will also be collected.

Travel suppliers: rules and restrictions

These Terms of Use extend to all services provided by Us related to The Company, including the services you book through Us from Travel Suppliers; however, Travel Suppliers may have additional terms that may apply to your booking.

We encourage You to study in detail both these Terms of Use and those of the Travel Suppliers, so that You are aware of all the terms, conditions and policies that apply to Your travel services.

Since You are contracting for the booking of travel services through Us, You hereby agree to all fees charged for these travel services, including those additional fees that Travel Suppliers may require. We reserve the right to cancel Your booking if full payment is not received in a timely fashion. Some Travel Suppliers may require You to present a credit card or cash deposit upon check-in to cover additional expenses incurred during Your travel. Such a deposit is unrelated to any payment received by The Company for Your booking. As such, The Company bears no responsibility or liability for any additional expenses incurred by You during Your travel.

You agree and understand that any breach of the rules and restrictions of the Travel Suppliers by You may result in the cancellation of Your reservation, the denial of access to the applicable product or travel services, the loss of any funds paid for such reservations and, or the debit of Your account for any costs We incur as a result of such an infringement.

Requirements for travel

Not all documents listed below are required for all travel, and requirements vary depending on your destination, connections and visa/passport status. Please consult your local embassy or the government department responsible for posting travel requirements.

“Real ID-compliant” – Driver’s License, US military ID, US passport, or other accepted identification to fly within the United States.
Valid passport.
Sometimes visa requirements (for more information contact the Embassy of the visiting country).
Depending on the destination, a negative Covid-19 test is required (for more information check the entry requirements of Your destination country).

Our Company is not liable if you are refused entry onto a flight or into any country, due to your conduct, including your failure to carry the correct and adequate travel documents required by any Travel Supplier, authority, or country (including countries you are transiting through).

We are not responsible for any risks associated with traveling to different countries or the specific risks that particular countries pose, and We disclaim all liability for any damages or losses related to travel to those particular countries.

Payment

When making a booking, you must provide accurate payment details. You authorize TripRobotics Inc., TryLeisure OÜ and/or the relevant Travel Supplier or authorized payment service provider, as applicable, to collect the amounts disclosed and accepted by you for the booking and any selected services. Payment may be collected in one or more charges that together equal the authorized total. The entity processing a charge does not, by itself, determine who provides the relevant service. Post-booking services are provided by TripRobotics Inc. regardless of the payment entity.

If We encounter any issues while processing Your payment, We will notify You. We will not be liable for any subsequent price increase as a result of payment failure. Any price increases are reviewed with and agreed upon by You before the booking is made. You agree to resolve any payment disputes directly with The Company before initiating a chargeback with Your card issuer. Unauthorized chargebacks may result in cancellation of Your booking and recovery actions under applicable law.

Neither The Company nor any third-party service provider will be under any obligation to issue tickets before the payment process has been completed. You will receive Your booking confirmation and electronic invoice via email to the address You provided at the time of your booking.

Refunds and cancellations

Voluntary Cancellation by passengers

We understand that travel plans can often change. If You wish to cancel Your booking, depending on Your ticket policy, You may be eligible for a partial refund.

Ticket cancellation must be done at least 24 hours prior to the scheduled departure time. Passengers holding tickets that were not canceled prior to the departure, passengers who did not show up for the flight or did not board after the check-in process, might not be eligible for a refund.

Refunds must be requested only within the ticket validity period and are only possible if/should the fare rules of the purchased ticket permit it. If You purchased a discounted fare, this may be partially or completely non-refundable.

For partially used tickets, the refundable amount will be recalculated according to the unused sector and only if the airline policy allows. If there is no ticket value left, the unused tax (if any) will be refunded.

If Your ticket is not eligible for a refund, We will offer You alternative options according to the fare rules of your ticket (e-credit or exchange if available).

When refunding the ticket, additional flight services purchased from third parties (e.g. insurance, airport transfer) are not canceled automatically. To cancel these services, please request them directly from the third-party provider of the specific service.

Schedule Changes and Involuntary Cancellation

If the airline company cancels a flight or fails to operate it according to the originally scheduled time, You will have the possibility to choose one of the offered alternatives for Your travel arrangements. We will ensure that You are notified of any significant changes once We become aware of them and We accept no liability for any changes or costs incurred that may result.

You will have the choice of accepting the change of timing or a new travel arrangement offered by the airline. If the changes are not acceptable, You might have the possibility to apply for a refund in accordance with the conditions of carriage. In case You are eligible for a refund, Our processing fee applies, as well as the deduction of non-refundable fees.

Applicable surcharges in case of cancellation of the reservation

The ability to refund Your ticket is subject to the rules of the ticketed fare and specific terms and conditions of the airline company, therefore administrative fees and penalties may apply.

TripRobotics Inc. handles requests to cancel, change, exchange or refund your ticket through our customer support channels. The Post-Ticketing Processing Fees apply where stated, subject to any purchased discount or waiver and applicable law. Airline charges and fare differences, where applicable, are separate.

Processing fees for customers holding tickets with a Support Package included will be charged in accordance with the type of Package purchased.

Administrative Fees, tips, and/or Support Packages are considered non-refundable charges. Also, any applicable airline penalty or cancellation fee is non-refundable by default and will be deducted from the amount to be returned to You.

We have no influence and therefore cannot be held liable for the outcome of the cancellation/change/refund process, which is the total discretion of the airlines. Nevertheless, the processing fee paid to process Your request, which is not the airline’s fee to cancel/change/refund the ticket, is a service provided by Our company and cannot be returned.

Refund Processing Time

TripRobotics Inc. coordinates eligible refunds with the relevant airline and payment entity. Refunds are executed by the entity responsible for the payment, normally to the original payment method, within the time limits required by applicable law. Internal processing or receipt of supplier funds will not extend a mandatory deadline. Alternative payment methods may be used only where lawful.

Credit card chargebacks

You can dispute charges with credit card companies (“chargebacks”). If You have a question about a charge on your credit card statement, we encourage you to call customer support and the Travel Supplier prior to disputing a charge with Your credit card company to discuss any questions or concerns about the charges. We retain the right to cancel any travel reservation in the event of a chargeback related to that reservation. You agree to reimburse The Company for any chargeback fees, penalties or administrative costs incurred by The Company or its payment processors as a result of an unauthorized or unjustified dispute.

By using The Company to make a reservation with a Travel Supplier, You accept and agree to the relevant cancellation policy of that Travel Supplier. In all cases, the cancellation policy of each reservation is made available on our Website when you are making your booking. Please note that certain rates or special offers are not eligible for cancellation or change. By using our service to make a reservation with a Supplier, you waive the right to any chargeback claims mentioned below. The Company and its Travel Suppliers deem the following chargeback scenarios as improper and retain the right to investigate and rebut any such chargeback claims, including the right to recover costs of such chargeback claims from You:

Chargebacks resulting from non-cancellable reservations in the event that The Company or the Travel Supplier cannot provide a refund, whether or not the reservation is used.
Chargebacks resulting from the cardholder’s decision to not use a service made available by a Travel Supplier and did not have the right to a refund (e.g., the cardholder did not show up for a scheduled flight, and did not cancel in advance).
Chargebacks arising from non-compliance with these terms and conditions and policies regarding the cancellation or the refund.
Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to You, the User’s, credit card.
Chargebacks arising from the Travel Supplier’s failure to deliver a product or service in a manner that’s consistent with the Travel Supplier’s product description but that You may no longer want or need.
Chargebacks resulting from the cardholder’s decline to use the available services due to concerns related to COVID-19 or travel restrictions on the cardholder.
Chargebacks resulting from force majeure or other circumstances (including the bankruptcy of the The Company or Travel Suppliers) that are beyond the control of The Company or its affiliates.

To ensure fair and efficient resolution, The Company will:

Promptly open an internal case upon notification of a chargeback and request any supporting documentation (e.g., booking confirmation, correspondence, proof of service).
You agree to cooperate fully with The Company and its payment processors during any investigation, providing additional evidence or sworn statements if requested.
Complete our investigation within 30 days of receiving notice of a chargeback and notify you of the outcome and any amounts owed.
Utilize industry-standard fraud detection, logging systems, and call/chat recording archives to substantiate the legitimacy of your transactions. The Company may record and retain records of all customer communications, including calls, chats and emails, for dispute resolution and compliance with card network requirements.
If a chargeback is deemed frivolous or abusive after investigation, The Company may impose an administrative fee of up to $100 and reserve the right to suspend or terminate your account for misuse of the chargeback process.

The Company may record and retain records of all customer communications, including calls, chats and emails, for the purposes of dispute resolution and compliance with card network requirements.

Force majeure

Any act or situation which is beyond Our control is known as a “Force Majeure” event. In such a circumstance, We are not liable for any failure to perform, or delay in performance of our obligations or contracts, for interruption of service directly or indirectly from acts of God.

No party will be held legally responsible for any losses or damages of nature incurred or suffered by that other party, as long as this failure or delay is the direct result of a Force Majeure event.

Any act, event, non-happening, omission or accident beyond Our control includes (but is not limited to):

Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disasters.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Interruption or failure of utility service (including the inability to use public or private telecommunications networks).
The acts, decrees, legislation, regulations or restrictions of any government.
Other causes beyond our reasonable control.

We will use our reasonable endeavors to minimize any delay or issues caused by Force Majeure or to find a solution by which our obligations under these Terms of Use may be performed despite the Force Majeure event.

In case of a Force Majeure Event: Your reservation MUST be canceled prior to the scheduled departure date or You risk forfeiture of the value of the tickets and no refund, rebooking or rerouting option may apply. Your entire ticket will be lost. If You’ve already submitted a request for a refund, take note that your refund may take a little longer than normal to complete due to the sheer number of travelers that may be impacted by the same Force Majeure Event.

We are committed to following the established policy and try to prescribe an alternative resolution that will suit both sides. Travel Suppliers might offer waivers to cancel, postpone trips or provide a refund to the passengers that might be accessible in case a specific flight that was affected is canceled. If You request any changes and/or modifications caused by force majeure circumstances (e.g. cancellation or modification), in addition to the terms and conditions of the Travel Supplier, our processing fees will apply.

Types of travel services You may be able to select when booking:

Cancel/ Credit:

Allows You to cancel now and book new travel at a later date once You are ready to travel again. New dates must be within the Travel Suppliers’s requirements, which usually consist of a rebooking deadline or travel-must-commence-by date. These are typically one (1) year after the date of purchase. This is the preferred and faster option as per the Travel Supplier’s rules and policies, as not all Travel Suppliers allow for a refund option.

Change:

Some Travel Suppliers will waive their penalty fees to allow You to book new flights. New travel services are subject to the Travel Supplier’s restrictions and fare difference. Changes are only allowed for unused travel services. When You request to change your travel service with Us, We will handle fulfilling Your request with the Travel Supplier on Your behalf.

Refund:

If You cannot change your travel services or dates, You may be entitled to a refund. Some Travel Suppliers allow some tickets to be refunded even if you purchased non-refundable tickets. Refunds are usually only available for unused travel services. When You request a refund with Us, We will cancel Your booking and will handle fulfilling Your request with the Travel Supplier on Your behalf.

TripRobotics Inc. handles cancellation, change and refund requests and coordinates with the relevant Travel Supplier. Eligibility and any supplier-dependent outcome are governed by applicable law, fare rules and the terms of any purchased product. Applicable processing fees are set out in the Post-Ticketing Processing Fees section, subject to purchased discounts or waivers and mandatory law. The relevant payment entity executes refunds within the applicable legal deadlines. These Terms do not restrict any refund or other remedy required by law or expressly promised under a purchased product.

IMPORTANT:

Our Company services are provided in full by our third-party service providers, by services we mean processing any requests made by the Customer to cancel, change the flight or refund requests, so for these services offered by Our Company a separate reduced fee will be charged.
Our Company has no influence and therefore cannot be held liable for the outcome of the cancel/change/refund process, which is at the total discretion of the Travel Supplier. Nevertheless, the fee paid to process your request, which is not the Travel Supplier’s fee to cancel/change/refund the ticket, is a service provided by Our Company and cannot be returned or refunded to you, even if the outcome of the cancel/change/refund request is unsatisfactory to You.

Limitation of liability

All information contained on Our website is disseminated as is and without any guarantee of accuracy or being free from errors or omissions. We do not guarantee in any way the timeliness, accuracy or availability of information unless these are guaranteed by statute or other laws and international treaties. In no event, including, but not limited to negligence, will, The Company, including its respective officers, directors, employees, representatives, parents, subsidiaries, affiliates, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Website, The Company and its contents (collectively the “Covered Parties”), be liable to any person or entity for any injury, loss, claim, damage or for any special, punitive, exemplary, direct, indirect, incidental, compensatory or consequential damages of any kind, regardless of whether are based on the contract, tort, negligence, offenses, strict liability or otherwise, arising out of or in any way related with the activities or business of our Company, including but not limited to: (i) loss of goodwill, profits, business interruption, data or other intangible losses; (ii) the use, or inability to use, unauthorized use of, performance or non-performance of the Website or the services or materials on the Website or the reserved travel reservations through the call center, even if they are informed about the possibility of such damages; (iii) unauthorized access to or tampering with Your personal information or transmissions; (iv) the provision or failure to provide any service; (v) errors or inaccuracies contained on the Website or any information, software, products, services, and related graphics obtained through the Website; (vi) any transactions entered into through this Website; (vii) any damages or viruses that may infect computer equipment or other property, or any loss of data, access, use or use of Your account browsing the Website, or downloading materials, data, text, images, videos, audio or other information from the Website or associated with any e-mail or links sent by The Company or its third party service providers; or (viii) damages otherwise arising out of the use of the Website, any delay or inability to use the Website, or any information, products, or services obtained through the Website.

In no case shall Our total liability, or that of our Travel Suppliers, exceed the total costs stipulated in the itinerary that generate such liability. Please note that claims or cause of action arising out of or in connection with Your access and use, or the purchase of products and/or services from the Website must be submitted within one hundred eighty (180) days from the date the purchase was completed. If legislation in force does not allow limits or exclusions regarding the liability for the harmed damages, the ones indicated above may not apply in Your case. Your use of the Website will be at Your own risk. Our Company acts as an intermediary or as an agent for the products and services related to travel such as air transport, hotel accommodation, meals, travel insurance, car rentals, etc.) and We are in no way responsible for the products and services of these Travel Suppliers.

The Travel Supplier that provides travel or other services on The Company are independent contractors and not agents or employees of The Company, its third-party service providers or The Company Covered Parties. The Company and Our subsidiaries are not responsible for the acts, errors, omissions, representations, guarantees, violations or negligence of such providers or any personal injury, death, loss, accident, delay, material damage or other damages or expenses resulting from these Travel Suppliers. We have no liability and will not make any refund or accept responsibility for any damage in case of any delays, cancellations, overbooking, strike, labor disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, force majeure or other causes beyond the Covered Parties’ direct control.

No Covered Party shall be responsible for any Service Provider’s breach of warranty, nor for any other wrongdoing of a Service Provider (including any liability in tort), as to any products and/or services available through The Company. No Covered Party shall be responsible for any Service Provider’s failure to comply with these Terms of Use or with applicable federal, state, provincial and local law.

By using Our site, You hereby agree to the Terms of Use and you will not bring any legal proceedings against The Company, or its Covered Parties. Therefore, both The Company and its Covered Parties are not responsible for any loss or damage to the property or injury of any person caused by any defect, negligence or any other wrongful act of omission or any non-compliance by any kind.

Further, any inconvenience, loss of pleasure, mental suffering or other similar matter; any delayed departure, missed connections, replacement of accommodations, termination of service or changes in rates and charges; any cancellation or double reservation of reservations or tickets outside the reasonable control of The Company; and any claims of any kind arising out of or in connection with air transport or other transport services, products or other features performed (or not) or arising (or not) in connection with Your travels are not the responsibility or liability of The Company and its Covered Parties. Additionally, The Company is not responsible for any delays, cancellations or changes to the flight programs performed by the airlines. The limitations specified in these Terms of Use will survive and apply even if it is found that any limited remedy specified in these Terms has failed to achieve its essential purpose. The limitations of liability provided in these Terms of Use are to ensure the benefit of The Company and its Covered Parties.

The exclusions concerning Travel Suppliers do not exclude TripRobotics Inc.’s responsibility for its own post-booking services or any liability or remedy that cannot lawfully be excluded.

Indemnification

You agree to indemnify, defend and hold Our Company its Covered Parties, associates, partners, business partners and/or their respective traders and any of their respective leaders, officers, directors, managers, employees and agents harmless from and against any third party declarations, causes of action, requests, reclamations, losses, injuries, fines, sanctions or other amounts of any kind, including legal and accounting expenses, arising from:

your exploitation of The Company;
your infractions of laws or the rights of a third party; or
your alleged breach of these Terms of Use or use of Services.

Disputes resolution

Dispute resolution please note that these terms provide that if you and the relevant service provider identified under General provisions. Are unable to resolve a claim or dispute, the claim or dispute will be resolved by binding arbitration. Arbitration uses a neutral arbitrator or panel of arbitrators instead of a judge or jury and is subject to very limited review by courts. You and the relevant service provider identified under General provisions Also agree that any claim or dispute cannot be brought as a class action. Please carefully review the following terms in this section. If you do not accept them, you may not use the site.

If any provision in this section is found to be invalid, void, or unenforceable, then such provision shall be severed from this section and the remaining provisions in this section shall remain in full force and effect to the greatest extent permitted by law.

ARBITRATION AGREEMENT. If you have a claim or dispute with the relevant service provider identified under General provisions, we hope to resolve it as quickly and easily as possible. First, discuss your claim or dispute with a customer service representative. If the customer service representative and ultimately the relevant service provider identified under General provisions are unable to resolve your claim or dispute, you agree that either the relevant service provider identified under General provisions or you can initiate binding arbitration as described herein. This binding arbitration is the only method for resolving any such claim or dispute.

Arbitration means an impartial third party will hear the claim or dispute between the relevant service provider identified under General provisions and you and provide a decision. Binding arbitration means the decision of the arbitrator or panel of arbitrators is final and enforceable. A claim or dispute is any unresolved disagreement between the relevant service provider identified under General provisions and you. A claim or dispute also includes a disagreement about this Arbitration Agreement’s meaning, application, or enforcement. The arbitrator or panel of arbitrators shall decide any claim or dispute under this Arbitration Agreement. The arbitrator or panel of arbitrators shall have the sole authority to rule on his or her own jurisdiction, including any challenges or objections concerning the existence, applicability, scope, enforceability, construction, validity and interpretation of this Arbitration Agreement and any agreement or waiver to arbitrate a claim or dispute hereunder. The relevant service provider identified under General provisions and you each agree to waive the right to a jury trial or a trial in front of a judge in a public court.

This Arbitration Agreement is governed by the Federal Arbitration Act. The American Arbitration Association will administer each arbitration and the selection of arbitrators will be according to the applicable rules for the American Arbitration Association. The arbitration will be held in Delaware. The relevant service provider identified under General provisions is responsible for paying for the fees and expenses of arbitration for any non-frivolous claim; provided, however, that each party shall bear the expense of its own counsel.

No amendment to or termination of this Arbitration Agreement shall apply to a claim or dispute of which the relevant service provider identified under General provisions had actual notice on the date of amendment or termination.

CLASS ACTION WAIVER. Neither the relevant service provider identified under General provisions nor you will be entitled to join or consolidate claims or disputes by or against others as a representative or member of a class, to obtain relief in any arbitration in the interests of the general public, or to act as a private attorney general. In other words, any claim or dispute between the relevant service provider identified under General provisions and you shall not be the subject of a class action lawsuit or arbitration proceeding but rather an individual, one-on-one arbitration between the relevant service provider identified under General provisions and you. This Class Action Waiver provision is independent of the Arbitration Agreement provision, and no waiver of the Arbitration Agreement provision shall nullify this Class Action Waiver provision.

No waiver by The Company of any breach or default under these Terms shall be deemed to be a waiver of any preceding or subsequent breach. If any provision of these Terms is held invalid or unenforceable, that provision will be struck and the remaining provisions will remain in full force and effect.

GOVERNING LAW, JURISDICTION, AND VENUE. These Terms of Use and Conditions shall be interpreted and enforced according to the laws of the State of Delaware without application of its or any other jurisdiction conflicts or choice of law rules. Subject to the Arbitration Agreement, for any action or proceeding regarding these Terms, the relevant service provider identified under General provisions and you irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Delaware and the venue shall exclusively lie in Delaware to the express exclusion of all other venues. The relevant service provider identified under General provisions and you consent to and irrevocably waive any challenge to the jurisdiction, forum, venue, or inconvenience of such courts.

Nothing in these Terms deprives you of mandatory consumer protections or any right to bring proceedings before a court available to you under applicable law.

You should know that any travel in other countries to arrive at Your destination, most probably are subject to the Montreal Convention, or now to the Warsaw Convention and its amendments, in particular cases can be regulated by Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. The contract of carriage by a carrier may be limited by these international laws, but both the contract of carriage and these laws limit the liability of the carrier.

Notice of contract terms incorporated by reference

An airline’s individual terms and conditions, related rules, regulations and policies and any applicable costs will apply to Your travel on that airline.
If You use more than one airline for your travel the conditions, regulations and any applicable charges may apply to You for each airline.
The conditions, regulations and any applicable charges of each airline are, by this notice, incorporated into and made part of your contract of carriage.
The conditions may include but are not restricted to:
- Conditions and limits on the airline’s responsibilities for the bodily wounds or death of passengers.
- Application of the airline’s conditions and limits of responsibilities to the acts of the businesses and people, associated with the airline, their supporters and representatives, including anyone, providing services or goods to the airline.
- Claims, restrictions, including time limits by which passengers must file claims or bring legal actions against the airline.
- Rules about reconfirmations or reservations; check-in times; the use, duration and validity of air transportation services; and the airline’s right to refuse passengers access to the aircraft.
- Rights of the airline and limits on the airline’s responsibilities for delay or failure to achieve service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the airline to notify passengers of the identity of the operating carrier or substituted aircraft.
- Rights of the airline to refuse access to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
You can obtain more information about your contract of carriage, and find out how to request a copy, at places where tickets are sold. Many airlines also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the airline’s airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each airline all free of charge.
If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as an agent for the other carrier.

Prohibited items

For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. These prohibitions are based on the IATA Dangerous Goods Regulations and applicable US aviation authority rules. Dangerous goods include but are not limited to: compressed gasses, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with Your carrier. Laws forbid the carriage of dangerous materials aboard aircraft in Your luggage or on Your person.

Discount coupons

A Discount Coupon is a voucher you have received by email accompanied by a code that can be used to book airline tickets on ovago.com.

Voucher Usage:

To apply for the voucher, go to ovago.com, select the desired flight option, and insert the voucher ID on the checkout page. Please note that you can choose any flight available, even if the flight takes place after the voucher’s expiry date.

A coupon can be applied only on tickets purchased directly from our website.

Coupons are applicable per passenger. One Coupon can only be used to discount the ticket price of one passenger. Discount Coupons cannot be combined with any other promotions, discounts, or loyalty programs. Coupons do not apply to taxes, fees, or ancillary services. Vouchers cannot be used to discount the price of infant tickets.

Validity:

Vouchers are valid for 1 year after the date of issue.

Each voucher code can only be used once at ovago.com. Making multiple copies, modifying, or changing a Voucher is not permitted in any way.

Transferability:

Vouchers issued by The Company can be transferred to another passenger. To transfer this voucher you must provide the passenger with the voucher ID. Disclosing this information to any person shall constitute authorization for that person to use the voucher. The owner is solely responsible for protecting this information from disclosure and The Company assumes no responsibility for unauthorized use of the voucher by any person who presents this data at the time of purchase.

Theft or Loss:

The voucher will not be replaced if lost or stolen.

Support Bundles

The Support Bundles are provided and administered by TripRobotics Inc. and offers a various selection of travel packages tailored specifically for your needs. These packages are designed to enhance your travel experience by providing expert assistance and added benefits, offering multiple service levels and tailored options to suit your needs and budget.

The bundle is available in Standard and Premium plans. The package usually include but are not limited to:

Exchange & Refund Processing Fee Discount – reduce costs when making changes to your travel plans.
An activated Standard plan reduces the The Company processing fee for the voluntary exchanges and refunds. The Plus plan completely eliminates the fees for the voluntary exchanges and refunds. The service is considered utilized upon its first application.

Priority Assistance ensures expedited and prioritized support with access to exclusive communication channels, providing customers quicker responses for booking inquiries, changes, or general assistance.

Schedule Change Handling Priority provides customers with dedicated assistance and prioritized support in managing and adapting to schedule changes, ensuring a seamless transition to the revised itinerary.

24 Hours Cancellation offers free tickets cancellation within the flight tickets void window.

The offered plans and services included may vary and depend on the characteristics of the trip and flight to which they are provided.

Exchange and Refund Processing Fee Discounts are valid only for the original booking associated with the purchased Support Bundle.

Priority services are active for the duration of the trip associated with the purchased bundle. These are subject to availability and may experience delays during peak travel periods or extraordinary circumstances.

Price Drop vouchers are non-transferable and cannot be combined with other promotions. They are valid for the year from the issue date.

Changes and cancelations:

The Support Bundle is refundable within 24 hours of booking; after that, its cost is non-refundable and considered fully consumed once any available options are used.

Support Bundle will be considered consumed and will not transfer to the new booking if the customer makes a voluntary exchange.

Cancel for any reason (CFAR) plan

The Cancel for Any Reason (CFAR) Plan is provided and administered by TripRobotics Inc. and provides the greatest flexibility to cancel your trip. Please note that CFAR is not insurance and does not guarantee refunds. It offers compensation if you are unable to proceed with your booked trip.

The product allows customers to request ticket cancellation without providing any documentation and receive a partial refund under the following terms:

Refund Options are: Flight Credit: 100% of the ticket cost as a flight credit (if available for the specific airline) or Cash Refund: 80% of the ticket cost as cash. Refund options depend on airline credits availability.
The cancellation request must be made with our Customer Care department via phone or the ‘Contact us’ form at least 48 hours prior to your first scheduled departure.
Once a valid cancellation request is received, the customer will receive 100% of the ticket cost as a flight credit, if available for the specific airline, or 80% of the ticket cost as cash.
Once the 48-hour limit prior to the first departure has passed, the plan will be considered consumed, and airline-imposed fare rules will apply.
Refunds issued as cash will be processed within 15 days from the date of the request and will be transferred to the original form of payment.
Refunds issued as airline credits will be deposited into your personal account and are valid for one year from the original booking date. When rebooking, you must cover any fare difference and applicable airline penalties. The credit is valid for the same airline, route, and passengers.
The cancellation request applies to the whole booking and cannot be applied towards an individual flight segment.
The plan does not offer coverage after the trip has started, including requests at the airport and/or at the point of destination.
The plan does not cover any additional purchases related to the ticket expenses (pre-selected seats, additional baggage, insurance packages, etc.) and such expenses will not be refunded.

Changes and cancelations:

The Cancel for Any Reason (CFAR) plan itself is non-refundable. You agree to indemnify and hold The Company harmless for any losses, costs or penalties arising from fraudulent or abusive CFAR cancellation requests.
The plan does not apply to tickets changed directly with the airline.
CFAR will be considered consumed and will not transfer to the new booking if the customer makes a voluntary exchange.
The plan does not cover tickets canceled directly with airlines or canceled by the airlines due to schedule changes, irregular operations, or unforeseen circumstances*.

*“Unforeseen circumstances” means any extraordinary event beyond the reasonable control of an airline. This includes, but is not limited to, hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues.

Travel protection plan

The Travel Protection Plan (further on TP) is provided and administered by TripRobotics Inc. and its purpose is to provide advanced concierge services, including assistance with refunds and reservation changes due to flight cancellations, medical reasons, and/or other various circumstances that can occur during your trip.

Passengers who acquire our TP plan will receive assistance services at their earliest convenience. TripRobotics Inc. handles the requests included in your purchased plan and coordinates with the relevant airline on your behalf, subject to the applicable terms.

Please note that the TP plan is not an insurance policy and shall not be treated as such.

The TP plan includes:

100% refund for flight cancellation due to Acts of God or airline bankruptcy

The present service includes the passenger’s assistance in order to receive 100% refund in case of flight cancellation due to unforeseen circumstances or bankruptcy of the airline.

For the purpose of this service, the following definitions apply:

“Flight cancellation” means the event that occurs when the airline no longer operates a flight, and they are providing written confirmation of that.

“Unforeseen circumstances” means any extraordinary event that can be described as an Act of God or any circumstance beyond the reasonable control of an airline. Like hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems and security issues.

“Airline bankruptcy” means a legal status of an airline of being unable to repay its debts which has been confirmed by a court order.

To obtain the above-mentioned service, a request must be sent to our support team within 24 hours of flight cancellation. The request must contain written documentation issued by the airline confirming the flight cancellation, which allows you to be eligible for refund.

The refund will be processed within three weeks of receiving the request.

100% refund for fully unused tickets in case of hospitalization

The present service includes the passenger’s assistance in order to receive 100% compensation for fully unused tickets in cases when the passenger is hospitalized and as a consequence is unable to take the trip.

For this service, the passenger must submit his/her request to our support team at least 24 hours prior to the flight’s scheduled departure. The request must be confirmed by admittance or discharge forms, which should include the exact time period when the passenger is prohibited from making the trip.

The refund is to be processed within three weeks of the request being received.

In the case of partially used tickets, when the passenger is hospitalized and cannot continue the trip, we will work with the airline on behalf of the passenger to reschedule the trip at no charge fees. However, the passenger might be required to cover the difference between fares. The change request is to be processed within 3 days.

50% guaranteed refund for fully unused tickets in case of sickness

This includes assistance to receive a 50% refund of fully unused tickets for passengers unable to make their flight due to sickness.

In this case, the request must be submitted to our support team at least 24 hours prior to the flight’s scheduled departure and must be accompanied by a verifiable doctor’s note, which should include the exact time period when the passenger is prohibited from making the trip. The refund is to be processed within three weeks of the request being received.

Free exchange in case of a missed flight or missed connection

The present service includes a free-of-charge ticket exchange in case the passenger misses the trip departure as a result of airline schedule changes or unforeseen circumstances, as described above.

In this case, the request must be submitted to our support team at least 24 hours prior to the flight’s scheduled departure and the passenger can be rescheduled on a flight within 5 days of the original flight on the same airline.

The change request is to be processed within 3 days.

Extra air concierge services

This service is available only for the requests submitted at least 24 hours prior to the flight scheduled departure and includes:

Waiver of our processing fee in case of requests for regular ticket changes or cancellations when the passenger is unable to make his/her trip for any reason.
A guarantee to find the best available flight options in case of reservation changes.
Assistance with special services and meal requests.
A guarantee of request handling and resolution within 3 days of the request being received.

Please note that airline fees and fare differences might apply. Our processing fees are waived only for the first change of the protected reservation.

Mishandled baggage

This service provides passengers with assistance in order to locate and retrieve any checked baggage that has been lost or misdirected by the airline.

The service is offered under the below conditions.

The service is offered per person and per reservation, regardless of the number of stopovers and connections associated with that.
This service is offered only for baggage checked at the airport. Carry-on bags are not covered.
The service does not cover tickets bought separately, under different airline confirmation numbers and/or different ticket numbers.

If a bag is lost or misdirected the passenger must first report it to the airline by opening a claim and receive a unique identifier associated with that (i.e. reference or tracking number). If the passenger does not mention the given identifier, the request will not be processed.

In such a case, the request must be submitted to our support team within 24 hours of the arrival time of the flight on which the bag was lost, and must contain a copy of the claim submitted by the passenger with the airline. Requests out of the 24-hour window will not be processed.

By submitting such a request the passenger authorizes us to communicate directly with the airline on his/her behalf.

USD $25.00 voucher for future purchases

Once the Travel Protection Plan has been activated, a bonus voucher in the amount of USD $25.00 will be issued along with it. The voucher is valid for one year after its issuance date. It can be transferred and may be used by any third party. Only one voucher may be used to purchase a ticket.

Other terms:

The Plan is available for purchase only at the time of booking.
The fees associated with the Plan are non-refundable and shall be considered consumed once any of the given available options are exercised.
The services are available to the passenger only and do not apply to his/her companion unless such companions have activated the Plan as well.
If the passenger is entitled to more than one service or compensation, s/he will be granted only one, exchange or refund. Once such is used, the Protection Plan is to be considered consumed.
Requests under the Travel Protection Plan are to be submitted to our Customer Care team via the Contact us form.

Travel Protection Plus

The Travel Protection Plus (further on TPP) is provided and administered by TripRobotics Inc. and its purpose is to provide advanced concierge services, including assistance with refunds and reservation changes due to flight cancellations, medical reasons, and/or other various circumstances that can occur during your trip.

Passengers who acquire our TPP plan will receive assistance services at their earliest convenience. TripRobotics Inc. handles the requests included in your purchased plan and coordinates with the relevant airline on your behalf, subject to the applicable terms.

TPP is a non-insurance concierge and agency assistance service. It does not provide insurance coverage, indemnity, or compensation under an insurance policy. Nothing in these Terms limits, excludes, waives, or reduces any mandatory rights that a passenger may have under applicable law, airline passenger protection rules, or airline fare rules. Where a refund, credit, exchange, rebooking, or other remedy depends on the airline, applicable law, or fare rules, our role is limited to assisting, submitting, managing, and following up on the relevant request on the passenger’s behalf, unless a benefit is expressly described as an agency-issued voucher, coupon, or fee waiver.

The TPP plan includes:

100% refund for flight cancellation due to Acts of God or airline bankruptcy

The present service includes the passenger’s assistance in order to receive 100% refund in case of flight cancellation due to unforeseen circumstances or bankruptcy of the airline.

For the purpose of this service, the following definitions apply:

“Flight cancellation” means the event that occurs when the airline no longer operates a flight, and they are providing written confirmation of that.
“Unforeseen circumstances” means any extraordinary event that can be described as an Act of God or any circumstance beyond the reasonable control of an airline. Like hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disasters, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues.
“Airline bankruptcy” means a legal status of an airline of being unable to repay its debts, which has been confirmed by a court order.

The refund will be processed within three weeks of receiving the request.

Refund assistance due to sickness or hospitalisation

100% refund for fully unused tickets in case of hospitalization

The present service includes the passenger’s assistance in order to receive 100% compensation for fully unused tickets in cases when the passenger is hospitalized and, as a consequence, is unable to take the trip.

The refund is to be processed within three weeks of the request being received.

In the case of partially used tickets, when the passenger is hospitalized and cannot continue the trip, we will work with the airline on behalf of the passenger to reschedule the trip at no charge. However, the passenger might be required to cover the difference between fares. The change request is to be processed within 3 days.

50% guaranteed refund for fully unused tickets in case of sickness

This includes assistance to receive a 50% refund of fully unused tickets for passengers unable to make their flight due to sickness.

For partially used tickets, we will submit a refund request to the airline on your behalf for the unused portion of the ticket. Please note that this is a best-effort service – approval and amount are solely at the airline’s discretion, and we cannot guarantee any refund will be issued.

Free exchange in case of a missed flight or missed connection

This service provides a free-of-charge ticket exchange if the passenger misses their departure due to airline schedule changes or unforeseen circumstances as defined above. In the event of a missed flight, the passenger must contact our support team as soon as possible. We will identify the next available flight options and proceed with the rebooking on the same airline, subject to availability.

Extra air concierge services

This service is available only for the requests submitted at least 24 hours prior to the flight’s scheduled departure and includes:

Waiver of our processing fee in case of requests for regular ticket changes or cancellations when the passenger is unable to make his/her trip for any reason.
A guarantee to find the best available flight options in case of reservation changes.
Assistance with special services and meal requests.
A guarantee of request handling and resolution within 3 days of the request being received.

Please note that airline fees and fare differences might apply. Our processing fees are waived only for the first change of the protected reservation.

Mishandled baggage

This service provides passengers with assistance in order to locate and retrieve any checked baggage that has been lost or misdirected by the airline.

The service is offered under the following conditions.

The service is offered per person and per reservation, regardless of the number of stopovers and connections associated with that.
This service is offered only for baggage checked at the airport. Carry-on bags are not covered.
The service does not cover tickets bought separately, under different airline confirmation numbers, and/or different ticket numbers.

If a bag is lost or misdirected, the passenger must first report it to the airline by opening a claim and receive a unique identifier associated with that (i.e., reference or tracking number). If the passenger does not mention the given identifier, the request will not be processed.

By submitting such a request, the passenger authorizes us to communicate directly with the airline on his/her behalf.

USD $50.00 voucher for future purchases

Once the Travel Protection Plus has been activated, a bonus voucher in the amount of USD $50.00 will be issued along with it. The voucher is valid for one year after its issuance date. It can be transferred and may be used by any third party. Only one voucher may be used to purchase a ticket.

Price Drop

This service monitors the exact booked itinerary, including flight numbers, travel dates, booking class where available, and passenger itinerary, for 24 hours after booking to identify whether a lower publicly available fare becomes available through our agency for the same itinerary and substantially similar booking conditions.

If an eligible price reduction is identified within the 24-hour monitoring period, 50% of the qualifying savings will be issued to the passenger as an agency flight coupon for a future purchase. The coupon is not redeemable for cash.

Savings are calculated based on the base fare only and exclude taxes, airline fees, baggage fees, seat selection, ancillary services, payment fees, and third-party charges. If no eligible price reduction is identified within the 24-hour period, no coupon or other additional value will be issued.

Credit For Future Use

Credit for Future Use (CFFU) offers maximum flexibility, allowing you to cancel your trip at least 24 hours before departure without providing documentation and receive a 100% credit for future use. This credit is valid for one year from the date when the ticket was purchased. It can be redeemed only through our agency, with the same airline and route as your original ticket. Please contact our support team for further information and assistance. The airline may charge a fee to use your travel credit for a new flight, and the fare difference if the new flight is more expensive.

Exchange & Refund Processing Fee Waiver

Our agency service fees are waived for voluntary itinerary changes (first request only) and cancellations on the protected reservation. Airline-imposed fees and any fare difference remain the passenger’s responsibility.

Other terms:

The Plan is available for purchase only at the time of booking.
TPP fees are non-refundable to the maximum extent permitted by applicable law and are considered fully earned once TPP is purchased and/or once any TPP service request is submitted, processed, used, or any TPP benefit is issued. The non-refundable nature of the TPP fee does not limit any mandatory refund rights the passenger may have in relation to the airline ticket itself under applicable law.
TPP applies only to the protected reservation and only to the passenger for whom it was purchased. It does not apply to companions or other travelers unless TPP was purchased for them as well.
If the passenger qualifies for more than one TPP service in relation to the same reservation or event, only one remedy may be used, unless otherwise expressly approved by us in writing. Once a refund, credit, coupon, exchange, fee waiver, or other TPP benefit has been used or issued, the relevant TPP benefit will be considered consumed.
Requests under the Travel Protection Plan are to be submitted to our Customer Care Team via email.
A TPP request will be considered properly submitted only when the passenger provides all information and supporting documents reasonably required to review and process the request, including, where applicable, airline confirmation, medical documentation, baggage claim reference, proof of cancellation, ticket details, and passenger contact information. We may request additional information or documentation where reasonably necessary. Failure to provide complete, accurate, and verifiable information may delay processing or result in denial of the request.
We can deny, suspend, or reverse any TPP benefit, coupon, credit, fee waiver, refund assistance, or exchange assistance if the request is based on false, incomplete, misleading, altered, unverifiable, or fraudulent information or documentation, or if the passenger abuses, manipulates, or attempts to misuse the TPP service. In such cases, TPP fees shall remain non-refundable to the maximum extent permitted by applicable law.

Price drop protection

The Price Drop Protection is provided and administered by TripRobotics Inc. and is a service offered in addition to the ticket which implies searching for your exact itinerary (flight numbers and travel dates) within 24 hours after booking to identify any price changes that can lead to additional savings on the ticket(s) you booked with us.

Once the service package is booked, you authorize us by default in case a lower price is found, to rebook your itinerary and reissue your ticket(s) by keeping the same itinerary.

50% of any savings obtained from the given service will be shared with you in the form of a flight coupon that can be used on your next purchase.

The Price Drop Protection is not available on all itineraries or all airlines and it does not serve as any sort of guarantee of savings. If within the given 24 hours we are not able to spot price changes, the ticket(s) will remain as originally booked and we’ll not be able to offer any sort of additional value.

Costs for the Price Drop Protection are by default non-refundable and shall be considered consumed once the 24-hour window has passed or the service has been used.

Flexible ticket

The Flexible Ticket plan is provided and administered by TripRobotics Inc. and is designed to allow customers to make date and time changes on flight booking without covering the airline’s change fees or processing fees. The customer(s) might still have to pay the difference between already paid and new fares, where applicable. If it is necessary to make changes to flight booking, the request must be submitted through our Customer Care team and it will be subject to the below terms:

The change on a flight booking request must be made exclusively with our Customer Care department via chat, phone, or ‘Contact us’ form at least 48 hours prior to your first scheduled departure.
The plan does not apply to tickets changed or directly canceled with the airline. In such cases, the plan shall be considered consumed.
Once the 48 hours prior to the flight departure limit has been passed, the Plan will be considered consumed and fare rules imposed by the airline will apply.
Flight booking change is possible only within the same airline(s) and same ticket stock. Ticket transfer to a different carrier is not permitted.
When making the flight booking change the next dates must be set so that these do not exceed 12 months from the date the original ticket was booked.
Changing the place of departure or destination place is not permitted. When processing the requested change the flight segments must be used in the same order as they were originally booked. Out-of-sequence usage is not permitted.
Change of a ticket to allow a so-called “stopover” — staying in a connecting city longer than 8 hours—is not permitted.
The change can be made for the entire trip or for its return once the first part of the trip is completed. It can not be done mid-trip or for a specific flight segment.
Any reservation change is subject to seat availability. If the requested change results in a more expensive fare, the customer(s) will have to cover the difference.
Upgrades to a different booking class or a different cabin are not covered by this Plan.
The Plan does not cover name corrections, name changes, or ticket transfers to different individuals.
The plan does not cover cases when customers did not show up to their flights or missed their connections for any reason(s).
No additional-to-the-ticket expenses (pre-selected seats, additional baggage, insurance packages, etc.) are covered by the plan, and will not be transferred towards the new ticket(s) or refunded.
The Plan covers only the first change, any subsequent changes will be subject to airline-imposed fees and our processing fees.
The plan is to be considered consumed once the trip is finished or the ticket is refunded.
The costs associated with the Flexible Ticket plan are non-refundable.

Automatic check-in

The Automatic Check-In is designed to help the customer avoid airport hassle and long wait lines. If the option is selected we’ll make sure to check you in and send the boarding passes to the indicated email address at least one day before the flight.

If there are no seat preferences indicated, we’ll make sure to select, when making the check-in, the most comfortable seats on your behalf, however, we cannot guarantee that passengers flying together will be seated next to each other.

Once the boarding pass is received, make sure to print this out and when arriving at the airport, just go straight to baggage handling and boarding control.

As well, make sure to not carry any dangerous items in your carry-on or personal belongings.

In some cases, airlines might restrict us from doing the online check-in on your behalf, and when it happens, we’ll inform you via email and will refund the prices of the service. In such cases, the check-in shall be made personally at the airport.

Additional baggage

Our company strives to provide our clients with a seamless travel experience. The baggage is an essential aspect of any trip, which is why we offer additional baggage options for those who need it.

The purchase of additional baggage is an optional service and is not required for the transportation of the passenger.

Baggage policies and fees

It’s important to note that each airline we work with may have different baggage policies and fees. We recommend checking with the airline directly for any specific restrictions or fees, so you can avoid any surprises or issues at the airport.

Our terms and conditions for additional baggage also apply:

Baggage fees are non-refundable: Once you have paid for additional baggage, the fee is non-refundable except for a flight cancellation or change by the airline. If you need to cancel or change your trip, you may be subject to additional fees or restrictions.
Baggage size and weight restrictions apply: Each airline has different restrictions on the size and weight of baggage allowed. It’s essential to check with the airline directly for their specific policies, as exceeding these restrictions may result in additional fees or the need to purchase another bag.
Limited availability: Additional baggage options are subject to availability, and we cannot guarantee that they will be available for purchase at the time of your booking or departure.

The passenger is responsible for ensuring that their additional baggage is properly packed and labeled. The Company is not responsible for any loss, damage or delay of additional baggage.

The airline may change the terms and conditions for the purchase of additional baggage at any time without notice. The passenger should check the airline’s website or contact the airline for the most up-to-date terms and conditions for the purchase of additional baggage.

Seat selection

Our seat selection product provides you with greater control, comfort, and convenience in your travel experience. The product lets users select and purchase preferred flight seats through our website.

Users may purchase seats through the website as an ancillary product to their flight booking. The cost of the seats will be displayed at the time of purchase and will be charged to the user’s chosen payment method.
The availability of seats may vary depending on the airline, flight, and time of booking. The website does not guarantee the availability of any particular seat. It does not guarantee that they will be available for purchase during your booking or departure.
The seat purchase is confirmed when it is explicitly mentioned in the travel data: e-ticket and trip overview on The Company website. Your purchase is valid for the seat type, flight(s), and date(s) shown in the travel data: e-ticket and trip overview.
Users may select their preferred seats from those available at the time of purchase. The website does not guarantee that the selected seats will be available on the flight, as airlines may change the seating arrangements for operational or safety reasons.
Our service fee will apply to each seat selection made using our product. The service fee amount is non-refundable.
You must follow the relevant Rules and Restrictions related to travel with children. Children older than two must have a ticket with a child fare for both the outbound and inbound flights. You will not be eligible for a refund of any seat charges requested during travel if you do not comply. Children under 2 will only get their own seat if a child fare is booked. We recommend checking with the airline directly for any specific restrictions and seat policies.
If you choose a seat near the emergency exit, in the unlikely event of an emergency evacuation, you will be expected to assist with opening the emergency door.

Cancelation and Refunds:

Seats purchased through the website are non-refundable and non-transferable between passengers, except for a flight cancellation or change by the airline. In such cases, the user will be entitled to a refund or exchange of their seat. If you need to cancel or change your trip, you may be subject to additional fees or restrictions.
The The Company is not liable for any injury, loss, or damage resulting from using our product
The seats you paid for will not be refunded if you:
cancel your flight;
are involuntarily upgraded;
are considered unsuited to sit in the seat type you have selected;

The airline may change the terms and conditions for purchasing seats without notice and at any time.

The passenger should check the airline’s website or contact the airline for the most up-to-date terms and conditions for Seat Selection purchases.

You agree to these terms and conditions by accessing or using our product. You may not purchase or use the product if you disagree with these terms.

XCover Travel Insurance

XCover Travel Insurance is a 3rd-party service providing simple, stress-free protection for your trip. Refer to the Guide to XCover for information on the coverage provided by this insurance.

Claims Process.

Policyholders must follow the specified procedures for filing claims, including providing necessary documentation within the prescribed timeframe. Refer Guide with necessary documents.

Changes and Cancellations.

If you need to cancel or change your trip, this will impact your travel insurance and could result in additional charges or limitations.

Costs for XCover Travel Insurance are refundable within 10 days of purchase (14 for Washington) and shall be considered consumed once a claim was made. This helpful article has a guide to what documents you may need based on your claim reason.

In the event of minor time changes to the schedule, the system will attempt to update the insurance according to the revised flight information. In case of major time changes impacting the insurance cost, updating the insurance may be subject to additional fees or restrictions. Product is non-transferable and is valid only for the original booking associated with the purchased Travel Insurance.

The refundability and claim rules for the product are determined by the third-party provider (XCover) and are subject to potential changes by the provider.

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The product purchase is confirmed when it is explicitly mentioned in the travel data on the website.

By purchasing this insurance product, you agree to these terms and conditions.

XCover Insurance Disclaimer

The XCover Travel Insurance product is provided entirely by XCover as a third party service and not by TripRobotics Inc. We do not design, underwrite, administer or manage any aspect of the XCover insurance product. All coverage terms, refund rules, claim procedures, eligibility requirements and benefit determinations are set solely by XCover and can be changed by them at their discretion.

TripRobotics Inc. is not responsible or liable for any acts, errors, omissions, decisions, claim outcomes, delays, denials, refunds or any other actions or inactions of XCover or its affiliates. Any dispute related to XCover insurance including the scope of coverage, claim approval, claim denial, processing times or refundability must be directed exclusively to XCover. By purchasing XCover Travel Insurance, you acknowledge that TripRobotics Inc. acts only as a facilitator of your request and bears no responsibility or liability related to the insurance product.

Modifications to Terms of Use

We may update or modify these Terms of Use at any time. Any changes will become effective immediately upon posting on the Website.

If you do not agree to any material amendment, you must stop using the Platform before the effective date of the change.

If you continue to use the Platform after the effective date of any amendment, you are deemed to have accepted and agreed to be bound by the revised Terms.

Any travel services or bookings you made prior to the effective date of a change will remain subject to the version of these Terms in effect at the time of your booking; only new bookings and Platform usage after the effective date will be governed by the updated Terms.

Disclaimer regarding blog content and figures

The information, data, and figures presented in our blog articles are provided solely for informational purposes and do not constitute a binding offer or commitment to render services at the prices referenced therein. Such figures, including but not limited to average flight prices, ticket price fluctuations, and other travel-related statistics, are derived from publicly accessible sources and may not be accurate, exhaustive, or up-to-date. All prices and availability are subject to variation and may change without prior notice. You are strongly encouraged to independently verify current prices and availability directly with airlines or service providers before making any travel-related decisions or arrangements.