Whether you're going to visit your family, relax or explore new cultures - you should always be ready for unexpected situations.
A great way to remove unnecessary stress when dealing with unexpected obstacles during your travels.
Travel Protection Plan is an extra service option offered along with a ticket during the booking process.
The Plan comes with many useful options allowing you to cover unexpected damages. It can become a real money-saver in unpredictable circumstances (mishandled baggage, trip cancellation, or flight interruption) that might affect your journey.
It also offers promotional deals for your next flight and premium concierge services, bringing top-class assistance and priority to all your requests.
Here is a brief overview of the benefits included with the plan
Immediately receive assistance to locate and retrieve your checked baggage lost or misdirected by the airline.
Receive full compensation on unused tickets due to natural disasters, airline bankruptcy or passenger hospitalization and inability to take the trip.
Receive priority handling of all your requests, from arranging special meals and seats to finding the best flight options if anything changes.
Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date.
Waive the exchange fee if a passenger misses departure due to airline schedule changes or unforeseen circumstances Like hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems and security issues.
Please note that Travel Protection Plan is not considered an insurance. However, it can cover your costs and get you compensated if you can not make it on your booked trip. The Plan is limited to unforeseen events that might affect your travel. The list of situations is subject to the Travel Protection Plan and includes the following.
A request must be sent to our support team within 24 hours of flight cancellation. For requests due to sickness, you will need to provide a certificate from a doctor stating the period when you cannot travel
This service is only available for requests submitted at least 24 hours prior to the flight's scheduled departure. Please note that airline fees and fare differences might apply. Our processing fees are waived only for the first change of the protected reservation.
No coverage for your trip
The process of acquiring and activating the Travel Protection Plan
consists of three simple steps:
The plan is available for purchase only at the time of booking
If you've successfully acquired the plan - it is now active
For the airline issues, we will contact you first about the compensation
Please send your requests with appropriate documents and proofs to our Customer Care team via Live Chat, by email at [email protected] or just give us a call.
To learn more about the specifics and requirements for each case, please refer to our Travel Protection Plan policy.
Here are some questions we usually get about our Travel Protection Plan. Please contact us If you can't find the answer to your question here.
If you’re still looking for additional information or in case you need emergency travel assistance, please contact us right away!
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