Travel Protection

Nobody is warned of unforeseen circumstances that might come up at any time. But what if we told you that there's an option to avoid any obstacles that can prevent you from discovering new places?

Either you're going to visit your family, relax or explore new cultures—you should always be prepared to deal with unexpected situations. The first step is to opt for the Travel Protection Plan.

What is a Travel Protection Plan?

Travel Protection Plan is an extra service option offered along with a ticket during a booking process.

The Plan implies a lot of advantageous options allowing you to cover unexpected damages. Thus, it can become precious when it comes to different unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip.

Besides, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handling any of your requests in the shortest time possible.

Travel Protection as a Unique Cost-Effective Solution

Our Travel Protection Plan lets you take advantage of the most flexible refund options, advantageous deals, and high-quality customer service.

Here's a brief overview of benefits you get when purchasing the Travel Protection Plan:

☆ Free exchange

Exchange your tickets in case of a missed flight or connection for free.

☆ Refunding options

We'll work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization.

☆ Mishandled baggage assistance

Get immediate support if your luggage checked at the airport has been lost or misdirected by the airline.

☆ Premium concierge service

Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of reservation changes.

☆ Discount for your next flight

Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date.

How Does it Work?

The process of acquiring and activating the Travel Protection Plan consists of two simple steps:

1. Add the Travel Protection Plan to your shopping cart during the checkout process.

2. Find the purchased Plan status displayed on your ticket receipt.

Note: The Travel Protection Plan is available for purchase only at the time of booking.

After acquiring the Plan, you're welcome to take advantage of the offered options described above.

How Should it Be Used?

The process differs depending on the chosen option. However, each request must be submitted to our Support team at least 24 hours before the flight scheduled departure.

You’re invited to send your requests along with the appropriate documents and proofs to our Customer Care team via the Live Chat, by email at [email protected] or just give us a call.

To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to our Travel Protection Plan policy.

What Does the Travel Protection Plan Cover?

Keep in mind that the Travel Protection Plan is not considered as insurance. Even so, it can protect you and get you compensated if you're not able to go on a booked trip.

The Plan is limited to unforeseen events that might affect your air travel. The list of situations subject to the Travel Protection Plan includes the following:

  • Flight delay
  • Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy
  • Inability to fly due to a documented medical reason (hospitalization or sickness)
  • Lost or misdirected baggage

* Unforeseen circumstances include but not limited to: hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues.

Note: the list of events falling within the Travel Protection Plan can be modified at any time.

Why We Recommend You Purchase Travel Protection Plan

Travel Protection Plan is not one more expense that doesn't have significant value. First of all, when acquiring the Plan, we'll do our best to prevent you from unexpected costs incurred before or during your travel. This way, you'll have a chance to save some money instead of spending thousands of dollars in case of an unforeseen and unpleasant situation.

Travel Protection Plan helps you protect your travel investment in such situations as flight cancellation and interruption, medical expense and hospitalization, lost or delayed baggage, and even more.

Moreover, it offers you additional bonuses, including a premium concierge service that lets you take advantage of exceptional assistance and a discount for your next flight!


Read more about the Travel Protection Plan in our selected FAQ.

FAQ

— When at the latest can I purchase a Travel Protection Plan?

The Travel Protection Plan is available for purchase only at the time of booking. You can't add it after the booking has already been made.

— Can I put other people (family or non-family members) on my Plan?

Unfortunately, you're not allowed to do it. If your companions would like to obtain the Plan, they should purchase the same option during their booking process on ovago.com.

— Can I get a refund for the purchased Travel Protection Plan?

The fees associated with the Travel Protection Plan are non-refundable and the plan will be considered consumed once any of the given available options are exercised.

— Will I get a confirmation email?

Sure! You'll receive a booking confirmation email directly to your inbox. In addition, it will include a separate tab mentioning the purchased Travel Protection Plan and its status.

— What if I didn't receive a confirmation email?

In case you didn't receive any emails from us, please notify our Customer Care team at [email protected] about the issue, and we'll take care of it right away!

— Why isn't my Travel Protection purchase displayed on my receipt?

We're assuming that such a technical problem may occur. However, there's no room to panic. If you've faced such a situation, please let us know about it and we'll try to address the issue in the shortest time possible.


Do you need more information?

If you're still looking for additional information or in case you need emergency travel assistance, please contact us right away!

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