I am denied boarding due travel paperwork problems (visa, health card, etc.)

Please call our Customer Care Team to inquire about available alternate flights.

While we cannot assist with travel paperwork such as visas or health cards—these matters are not within the scope of our services—, we can help with identifying alternative ways to get you to your intended destination.

Please keep in mind that securing all necessary travel documentation is passengers’ personal responsibility!

In some cases you may be able to request a partial refund if you are denied boarding. When airline policies allow it, Ovago will process such a request for separate service fee (usually deducted from the amount to be refunded).

Back to list